Job Description

Experience in IT Infrastructure with Citrix Desktop Virtualization Proficient in Citrix XenApp & Xendesktop, XenServer implementation and configuration Experience in Citrix Desktop Virtualization Experience in Citrix XenApp & Xendesktop, XenServer / ESXi / HyperV / Nutanix Experience in PVS/MVS/SF/License Server Desktop & Server Virtualization Understanding on storage and connectivity fundamentals Good Understanding of Active Directory, Group Policies, User Managements Work on Desktop & Server Virtualization along with L2 & SMEs. Work on major incidents and provide permanent fix Document RCAs of major incidents. Prepare POA and implement major changes in infra Work on incident / issues escalated by L2 team and provide permanent fix. Work on creating LUN, shared storage and mapped to Hypervisor. Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM 100% Fluency on English. Good verbal and Written Communication Good Team player work with senior team members, conduct technical session, mentoring L1 team members Ability to achieve the highest level of customer satisfaction. Self-motivated and Results oriented. Train L1 and other support team members. A demonstrated positive and proactive approach Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts Overall 4-9 years of experience in managing IT Infra with Citrix Desktop Virtualization Good/Excellent Communication Skills (Speak, Read, Write) Team player, Self-Starter and resourceful Analytical & problem-solving skills Ability to achieve customer satisfaction Willingness to Continually Learn Team Player & People Management Skills Any Graduate in Information Technology