Job Description

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. • Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • Scripting for call flow change or Holiday request. • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. • Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. • Should be ready to work in 24/7 business support environment • Should be having 7-10 years of experience on Cisco Voice platform. • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms