Chinese Service Coordinator

Job Title: Chinese Service Coordinator

Job Summary The Chinese Service Coordinator serves as a liaison between Chinese-speaking clients and internal teams, ensuring smooth communication, timely service delivery, and customer satisfaction. The role also includes international travel to China to receive technical training on machinery and equipment, with the responsibility of transferring that knowledge to internal staff through training sessions.

Key Responsibilities

• Serve as the primary point of contact for Chinese-speaking clients regarding service inquiries, complaints, or requests.

• Coordinate service appointments, follow-ups, and escalations with internal departments (e.g., technical, logistics, sales).

• Translate documents and provide verbal interpretation between Chinese and English during meetings or calls.

• Travel to China (as required) to receive technical training on machines, tools, or equipment provided by manufacturers or partners.

• Conduct internal training sessions to educate employees on technical support procedures, usage, and troubleshooting techniques learned abroad.

• Maintain service records, prepare reports, and update customer databases with accurate information.

• Support cross-functional communication to ensure timely resolution of client issues.

• Assist in the preparation of service proposals, quotations, and contracts.

• Monitor service KPIs and contribute to continuous improvement initiatives.

• Ensure all customer service activities comply with company policies and local regulations

Language Skills: • Proficiency in Mandarin Chinese (spoken and written) and English is required.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person