Job Description

Job Summary: Responsible for creating a strategy to support management in ensuring that business processes are documented, standardized and adhere to the approved Process Maturity and Performance Framework through Process Assessments and Process Diagnostics and other initiatives intended towards optimizing organization's performance, enhancing customer experience and improving productivity. The incumbent is also responsible for ensuring 100% completion of annual plan of process assessments and process diagnostics in line with the approved assessment framework. Role & Responsibilities: Process Diagnostics: 1. Creating a strategy and plan for process diagnostics to ensure that all SOPs are documented and periodically reviewed as per defined frequency. 2. Ensuring regular review of SOPs by management through a work-flow driven governance. 3. Ensure all SOPs/Process flows are saved in BPM repository at all times. 4. Publish quarterly dashboards to track and report SOP documentation status. Process Assessments: 1. Create a holistic plan and strategy of process assessments applying a structured and top-down approach. 2. Oversee execution of process assessments as per the approved framework to identify strengths, weaknesses and areas for improvement. 3. Review process documentation, metrics to measure and monitor process performance, people enablement process and improvement/automation initiatives. 4. Recommend changes and enhancements to streamline workflows, increase efficiency, eliminate non-value-added activities, mitigate risks, automate processes, enhance customer experience. Stakeholder Engagement: 1. Collaborate with cross-functional teams to gather insights related to process changes, and update about the outcome of process diagnostics. 2. Collaborate with process owners to develop action plans and monitor the implementation of audit recommendations. 3. Structured engagement with Senior Leadership Team (SLT) for quarterly update on diagnostics and process assessments and seek inputs and feedback. Preferred candidate Profile: CA with 10+ years' experience in Business Process Management (BPM) related Consulting or Quality Audits Relevant experience in Life Insurance or BFSI will be preferred