Company Description Cheesewalk is a women’s fashion brand based in Mumbai, focused on creating elevated wardrobe essentials — minimalist in design, yet never basic. We build timeless pieces with premium fabrics and a strong emphasis on customer experience. Role Description This is a full-time on-site role for a Community Executive at Cheesewalk located in Mumbai. The Community Executive will be responsible for engaging with the community, maintaining relationships with members, organizing community events, and managing social media platforms to foster a supportive and inclusive environment. Qualifications Strong communication and interpersonal skills Experience in community engagement and event organization Proficiency in social media management Ability to work collaboratively with diverse groups Excellent organizational and time management skills Knowledge of marketing principles Bachelor's degree in Communication, Marketing, or related field Show more Show less

Job Title: Community & Customer Experience Executive Location: Mumbai, Maharashtra (On-site) Company: Cheesewalk Employment Type: Full-time About the Role: Cheesewalk is looking for a proactive and people-first Community & Customer Experience Executive to manage and strengthen our connection with customers and influencers across platforms. From DMs to packaging, from polls to partnerships — you'll be the voice and heart of our brand. Responsibilities: Respond to customer queries and concerns via WhatsApp, Instagram DMs, email, and occasional phone support Coordinate returns, exchanges, and reverse logistics through our internal systems Maintain accurate records of orders, issues, and resolutions Assist in daily order packaging and ensure a smooth post-purchase experience Curate and schedule engaging Instagram posts, reels, and interactive stories Monitor comments, respond to queries, and grow audience engagement Identify, approach, and negotiate with new influencers for brand collaborations Meet monthly influencer collab targets and maintain long-term relationships Work with internal teams to resolve customer/influencer issues efficiently Bring creative ideas to build and engage the Cheesewalk community What We’re Looking For: Excellent communication skills in English (Hindi proficiency is a plus) Hands-on knowledge of Instagram features and community engagement tactics Organised and detail-oriented with a customer-first mindset Creative flair for social content and storytelling Ability to multitask and thrive in a fast-paced environment Prior experience in customer support, influencer outreach, or social media is preferred Why Join Us? At Cheesewalk, we're redefining wardrobe essentials for modern Indian women. If you’re passionate about fashion, love creating connections, and enjoy being at the center of action — this one’s for you. To Apply: Send us your resume and a short note on why you’d be a great fit at hello@cheesewalk.co