Chat Support - WFH

0 - 5 years

5.0 - 12.0 Lacs P.A.

Visakhapatnam

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Chat ProcessCustomer SupportChatWeb ChatVoiceBPOCustomer ServiceEmailRemoteKPOBpo Non VoiceCSETechnical SupportInternational ProcessCSOInternationalUK ProcessBlended ProcessEmail SupportWork From HomeCceNon VoiceInboundUS ProcessEnglishUkCall Center

Work Mode

Remote

Job Type

Full Time

Job Description

Managing a team of representatives offering customer support. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Required Candidate profile Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Knowledge of mediation and conflict resolution techniques is preferable. Perks and benefits Flexible Hours. Paid time off. Performance bonuses

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