Chat Support Executive

Job Description

Job Summary: We are looking for a proactive and customer-focused Chat Support Executive to join our Customer Experience team. The ideal candidate should have prior experience in handling customer queries through live chat and must be able to multitask efficiently while delivering excellent support. Key Responsibilities: Handle incoming customer queries via live chat with professionalism and accuracy Provide quick, clear, and effective responses to customers Resolve customer complaints, provide appropriate solutions and alternatives Maintain a positive, empathetic, and professional attitude toward customers at all times Keep records of customer interactions and update internal systems Coordinate with internal teams to ensure prompt resolution of issues Requirements: Minimum 1 year of experience in chat support Strong written communication and typing skills Ability to multitask and manage time effectively Customer-centric attitude with problem-solving abilities Familiarity with CRM or chat software (preferred) Job Type: Full-time Work Location: In person Job Type: Full-time Experience: Chat Support: 1 year (Required) Work Location: In person Show more Show less