Chat Support Executive

Job Description

Hi Job Professionals!! Greetings from Shining Stars!! HIRING FOR THE NON-VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION Positions - Non-Voice Customer Care Executive REQUIREMENT - ANY GRADUATE FRESHER/ EXPERIENCE CAN APPLY FOR THIS PROFILE. Salary - Fresher - Up to 2 LPA Experience - Up to 2.75 LPA Facilities - Cabs are available in Odd hours 6 days working Rotational Shift with Rotational Off Excellent communication required Quarterly Bonus Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned, please give a call on this number- 8795927714 (HR Ishita) Please allow us time to revert and request you to drop either a text or drop your resume over the same number. Thanks & Regards, Ishita Saini HR Executive ShiningstarsITPL