Chat support Executive (Mails)

Job Title: Chat Support Executive

Location: Bangalore

Department: Customer Support / Operations

Job Summary

The Email & Chat Support Executive is responsible for handling customer queries through email and chat channels. The role requires strong communication skills, quick problem-solving abilities, and the ability to provide excellent customer service without voice interaction.

Key Responsibilities

• Handle customer queries via email and live chat in a professional and timely manner.
• Provide accurate information related to products, services, orders, billing, or technical support.
• Maintain a high level of customer satisfaction by resolving issues quickly.
• Document customer interactions in the CRM system.
• Coordinate with internal teams (technical, sales, logistics, billing, etc.) for faster resolution.
• Follow communication scripts, company policies, and process guidelines.
• Identify recurring issues and report them to the team lead/manager.
• Meet process KPIs such as response time, quality score, productivity, and customer satisfaction.

Required Skills

• Excellent written communication skills in English.
• Good typing speed (20–30 WPM preferred).
• Ability to multitask and manage multiple conversations simultaneously.
• Basic computer knowledge: email writing, MS Office, and CRM tools.
• Customer-centric attitude with patience and empathy.

Qualifications

• Any Graduate / 12th Pass / 10th pass with good communication skills.
• Freshers or candidates with BPO/Customer Support experience can apply.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,500.00 - ₹22,500.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person