Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Respond to customer questions and complaints via live chat support
  • Provide accurate tracking and delivery information
  • Assist customers with order updates, delivery issues, and escalations
  • Maintain clear and correct records of all interactions
  • Ensure timely resolution and meet performance KPIs
  • Follow company SOP and quality guidelines

Eligibility Criteria

  • Education: Undergraduate / Graduate (Any Stream)
  • Experience: Minimum 6 months of Customer Service Experience (mandatory)
  • Excellent written communication in English – Writex B2 score 60 required
  • Comfortable with rotational shifts and rotational weekly offs
  • MUST be willing to work from office
  • Immediate joiners preferred

Required Skills

  • Strong written English and grammar proficiency
  • Customer-first attitude and ability to handle queries professionally
  • Problem-solving and logical reasoning skills
  • Typing accuracy and speed
  • Ability to work in 24/7 support environment

Job Types: Full-time, Contractual / Temporary
Contract length: 3 months

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Strong written English communication skills: 1 year (Required)
  • Writex B2 score of 60: 1 year (Required)
  • Typing speed and accuracy: 1 year (Preferred)
  • customer service (Chat/Voice/Email): 1 year (Required)
  • basic computer operations & CRM systems: 1 year (Preferred)
  • chat support or logistics/e-commerce: 1 year (Preferred)
  • Grammar proficiency and chat etiquette: 1 year (Required)
  • multitask and manage pressure: 1 year (Preferred)
  • international customer service standards: 1 year (Preferred)
  • Clear documentation and record-keeping skills: 1 year (Preferred)
  • Logical reasoning and problem-solving ability: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Noida, Uttar Pradesh (Preferred)

Work Location: In person

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