Chat Support Executive

Job Description

This job is provided by apna.co We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction. Responsibilities - Handle customer inquiries promptly via live chat. Provide accurate, valid, and comprehensive information by using the right methods/tools. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team targets and call handling quotas. Requirements And Skills Good Command over Written English language Preferrable Experience with minimum 6 month of Chat Customer service experience Mix of Graduate & Undergraduate Typing speed & accuracy: 35 WPM with 95% accuracy Walk In Interviews - Office Address - Unit No - 919, 9 th floor, RUPA SOLITAIRE, MILLENNIUM BUSINESS PARK, A1 - wing, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710 . Timings - 11:00 - 04:00 PM Show more Show less