Position: Chat Support Executive /Customer support Executive Process: Chat Characteristics: ● People-first mindset (patient, empathetic, warm, respectful) ● Problem-solving mindset ● Flexible ● Detail-oriented (active listener) Education: Graduate/ Undergraduate Communication: ● Proficient in English & Hindi ● Good typing skills of a minimum of 30 words/ minute with 95% accuracy Personality (Evident in spoken & written interaction) ● Spoken-Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand) ● Written- Uses polite words, is not overtly casual, gives relevant responses Responsibilities: ● Resolving problems/ concerns raised by customers on the App via chat/ phone/e-mail ● establishing a relationship of trust with the customer, by ensuring qualitative service (Empathy and efficiency, excellent communication) ● Learning the product and services offered thoroughly, so as to provide timely and efficient Resolutions to issues raised ● troubleshooting problems and seeing them through to resolution ● escalating unresolved issues to the appropriate internal teams Shifts: Rotational Shifts Email - Hr@emta.co.in Mb - +91 95895 04277

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Chat Support Executive

navlakha, indore

Experience: Not specified

INR 1 - 1 Lacs

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Chat Support Executive