Chat Process Executive - 3-5 months project

Job Description

Who can apply? Applicants from 2022 to 2024 can apply , Both Freshers and experience upto 3 years can process their application for interviews . Experience from BPO background is an added advantage with excellent communication skills both verbal and written . How to apply ? This is a Walkin interview . kindly come with 2 copies of your resume and aadhar card / government id proof for interviews and gate pass . Please mention Srikanya Campus HR code ARC128 Interview Rounds : PIR > Harver online assessment > Final round > offer discussion/BGV checks . Interview Days : Mon to Saturday 10am to 5pm Interview Venue [24]7.ai , Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore 560087. Interview Point of Contact : Srikanya RS ( +91- 8147672850) srikanya.rs@247.ai (Outstation applicants can complete their initial rounds telephonic and should appear for final round face to face .) Roles and Compensation : Designation : Executive & Sr Executive Process: Chat process - Full time Work tenure : 3 to 5 months only Division : International Process Location : Bangalore Marathahalli ,Kadubeesanahalli Qualification : HSC passed / any graduate /postgraduate/ arrear or Backlogs can be considered. Notice period Immediate Joiners Preferred Shifts : Rotational Night shifts and 5 days working with 2 Rotational offs in a week . Transport : Free cab facilities with door – door pickup and drop Salary 14900 Take home + 15000 retention bonus post completion of 3 months + incentives bravo points + Other Benefits Basis your performance and Years of Experience (from fresher to exp ) (T&C) ** 247. ai enables World Class Facility to its employees - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones ,Life Insurance, Medical Insurance . Skills : Excellent Verbal and written communication skills, Basic Computer and technical skills. Staffing : Fixed term hire. Responsibilities: Rendering services to customers and ensuring satisfactory Should take care of AHT, Quality, CSAT and CS-related metrics Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to the clients Identify opportunities to offer value-added services Resolve complex problems based on best practice/precedence, escalate when needed Demonstrated analytical skills and mathematical knowledge First-time resolution should be provided for all customer queries Displaying complete onus to customers queries/problems Delivering service with requisite courtesy and accuracy Individual Contribution Who we are ? Founded in 2000,(24 years old) [24]7.ai is a global leader in intent-driven Customer Engagement solutions. We are redefining the way companies interact with consumers. We combine Artificial Intelligence with Human Intelligence to substantially improve customer experience. Our clients include more than 250 of the world’s largest and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to Artificial Intelligence and customer experience Company Tour: https://youtu.be/Zk6tHC_kTK8 For further information feel free to call once you reach the interview venue . Regards Srikanya RS ARC 128 – Campus HR [24]7.ai