Change Manager

Job Description

The AXA XL IT Change Manager is responsible for managing the Global Technology Change Management process. She/He will be part of the Global Technology Change Management team working in close relationship with Infrastructure/application/technical teams in AXA XL and AXA GO to manage Changes raised in the Silva Change Management tool that impacts XL. DISCOVER your opportunity What will your essential responsibilities include? Reviewing Change Requests in silva and making recommendations on their approval with a view as to whether they can be implemented safely with the minimum disruption Reviewing, risk assessing and prioritizing changes and releases consistently and appropriately and communicating the potential impacts clearly, in order to minimize change related service outages and ensure the impacts are truly understood. Working with Vendors, Service /Problem and Incident Managers and other stakeholders, to support decision making in line with best practice. Working closely with other Team members and Vendors to ensure IT Change requests are delivered within defined timescales and that any potential conflicts are understood and mitigated. Understand the Change process and policy and the activities associated with it. Confirming that relevant communication to stakeholders on all planned changes is undertaken by appropriate personnel and that the quality of documentation for Change is fit for purpose and meets the required standards of the change process. Liaising with Incident Management for potential Emergency changes, administering the emergency change process and ensuring that retrospective changes are raised and managed for out of hours incidents. Running weekly and Daily change meetings with relevant stakeholders and approve changes accordingly. Manage Problem Management process for Incident caused by change running PIR meetings to provide reporting on Root cause of incidents and preventative actions to be put in place to prevent future incidents You will report to the Global IT Change Manager. SHARE your talent Were looking for someone who has these abilities and skills: Required Skills and Abilities: Should have knowledge of ITIL process for Change , Incident , Problem and Release Management Good communication and interpersonal skills , with an ability to communicate effectively and professionally . Good analytical skills with the ability to work under pressure . Ability to work as part of a Team and to engage effectively with Team members, suppliers and colleugues. An interest in IT and a wellingness to learn new technologies and maintain industry knowledge. Excellent sense of ownership and drive to follow tasks to completion. Being a self -starter who is customer focused. Develop a strong trusted relationships with Change Management Stakeholders both internally and externally . Should hold basic knowledge on XL Infrastructure and Applications is a plus along with ITIL Foundation certification . Desired Skills and Abilities: Ability to listen and understand stakeholder requirements, team spirit and willingness to share knowledge. Proven organization skills, proactively supporting planning. Ability to understand AXA standards in place and take them into account in future implementations (Security, IFC).