Certification Specialist (Informed) supporting LGC Group

Company Description

Informed is a market-leading global brand that builds trust in the sports nutrition sector. Its programmes set the benchmark to provide assurance sports nutrition products are safer, free from contamination, and meet label claims.

We are part of LGC ASSURE, a business that brings four global brands together to deliver a connected series of supply chain assurance solutions across critical touchpoints, with a focus on the manufacturing, ingredients and nutritional supplements sectors.

To read more about us, visit www.wetestyoutrust.com

Certification Specialist

You'll work closely with customers, our Programme Management, and commercial teams to on-board new certifications, maintain customer satisfaction and retention, ensure compliance, and qualify manufacturers for approval. Reporting to the Senior Strategic Account Manager - Regional Lead, you'll work closely with regional customers and cross-functional teams to deliver best in class customer support.

This is an opportunity to combine customer service, compliance, and teamwork to serve and expand our India customer base.

• Customer Engagement:

  Lead customer on-boarding from engagement call to successful certification, to maintenance throughout the certificate life-cycle.

• Manage the certification journey:

  Drive certification through internal and external stakeholder management.

• Maintain system accuracy:

  Update the CRM system continuously to ensure accuracy and drive compliance.

• Manage lead queue:

  Manage Salesforce inbound leads to address FAQs, screen and qualify inbound leads, and route or close appropriately.

• Perform on-site assessments:

  As a part of the Manufacturer certification process, conduct on-site assessments against a checklist, perform environmental swabbing, and educate manufacturers about the benefits and requirements of the programme.

Qualifications

• Proven customer service experience, preferably food/supplement safety or certification related.
• Sales & Engagement Capable of uncovering needs, demand generation, persuasion and negotiation.
• Leadership Places high value on relationship management and teamwork
• Degree (or equivalent) in a relevant field.
• Tenacity in problem solving ability to stay with a problem until a solution has been obtained.
• Good understanding of the food, non-food, supply chain and/or retail sector is preferred.
• Good understanding & appreciation of the testing, inspection and certification industry as it relates to food or supplement supply and retail is preferred.
• Excellent problem solving, conflict resolution, and consensus building skills.
• Keenly attentive to detail
• Vision: sees beyond the present, anticipates future needs, and then proactively prepares self and others.

Nice to have

• Experience with on-site audits.
• Experience working in cross-cultural environments and with diverse customer groups.
• Familiarity with Salesforce.

What makes you stand out

• You're a confident communicator who thrives in fast-paced, evolving environments
• You lead with empathy and inspire your teammates to do their best work
• You're curious, commercially minded, and passionate about customer success
• You know how to balance compliance with customer satisfaction
• You bring energy, creativity and clarityespecially when things get complex

Additional Information

Our Values:

• Passion
• Curiosity
• Integrity
• Brilliance
• Respect

We deliver world-class solutions and foster an inclusive and collaborative environment where every team member can thrive and achieve their full potential!

Equal opportunities

We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.

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