Job Description

Role & responsibilities To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members. To generate sales and make the centre profitable. To monitor the administrative, operational and technical aspect for smooth functioning of the centre. To follow client retention policies and measures to retain the clients. To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team. To drive the CRM initiatives for the centre. To plan and execute different offers and schemes at a centre level. Preferred candidate profile 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred. Proven leadership track record in Centre Management, both in People and Operations. Thorough knowledge of customer service, customer experience and process improvements An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines Excellent conflict resolution and problem-solving skills, strong cultural awareness For more details contact 8121034475 or hr@olivaclinic.com