Job Description

Role Sheet Centre Manager Purpose of the Role- To be responsible for Revenue Generation, Operations Management & Training Quality at the Centre meeting all defined targets, while engaging the team members and driving higher performance levels Structure Reporting to BU Head span 4 ( 2 Trainers, SO, Counsellor) INDIVIDUAL ACCOUNTABILITIES Key Deliverables- Drives profitability and operational activities in the center Responsible for overall financial performance and quality standards of the center Responsible to meet the operational (mobilization, placements & training) & financial targets of the center Responsible for people management and development of center employees Responsible for the recruitment & training of the center team. Job Responsibility ' Take full and sole accountability for the center P&L and meeting mobilization, placements & training quality targets Oversee daily center operations and center activities through assigned staff; prioritizes and delegate work activities. ¢ Design and implement center operational and marketing plan aligned with the BU priorities ¢ Ensure effective center operations and unite team under common goal to make the center profitable ¢ Build business partner network ¢ Own center-level decision-making of all people issues, financial decisions, resources and other matters ¢ Manage development plan of center team, ensure high employee engagement and support achieving their goals ¢ Responsible for maintaining infrastructure at the center ¢ Initiate and manage Tie-ups with schools and colleges for Employ Bridge at the center ¢ Plan the Human Resources in the center in order to achieve optimum utilization and productivity ¢ Direct management of the center team, ensuring high employee morale, engagement and clear plans for succession. ¢ Provide ongoing training and support for employees in the his/her team - Handle disputes if any within team and resolve them to the satisfaction of the organization Approach ¢ Communicator - Communicate with direct reports about any change or update ¢ Advocate - Demonstrate support keeping the organizational objectives in mind ¢ Coach - Coach employees through the change process ¢ Liaison - Engage with and provide support to the project team ¢ Resistance manager - Identify and manage resistance Collaboration Key Shared Accountabilities Mobilization Placements Training Quality Collaborators Placement Manager Training Manager Business Unit-Service Manager Operations Manager Business Unit Sales Strategy Manager HR-Business Partner Finance L&D Client Servicing TEAM MANAGEMENT Expectations on Team Management ¢ Follow up with center team about the progress of the project and conduct self-analysis of performance. ¢ Coach the team members to drive higher levels of performance ¢ Must review the direct reports Center Counselor, Sales Officer, Trainers by the 2nd of the month on the basis of predefined KRA ¢ Handle disputes if any within team and resolve them to the satisfaction of the organization. EXPECTED SKILLS & COMPETENCIES Education Qualification¢ Graduate in any discipline or PG (MBA is preferred) ¢ Must be passionate to work for Urban-Rural DevelopmentPrior Work Experience¢ Field sales and managerial experience of at least 4 years with proven track record ¢ Should have managed a Profit Center earlier ¢ Industry: Education/Teaching/Training; Recruitment/Staffing/Software EngineeringBehavioral Competencies¢ Achievement Orientation ¢ Client Focus ¢ Collaborating with others ¢ Managing Resources ¢ People Management & Emotional IntelligenceFunctional Competencies¢ Have profound business acumen ¢ Financial management keeping budgets, managing expenses ¢ Skills for business planning and business ownership ¢ Sales and Marketing Skills ¢ Ability to effectively engage with high profile business partners and third parties - Customer focus ¢ Knowledge of programming and software industry ¢ Language skills: Local language, Hindi and English 1