CCTV Operator

Job Description

Job Description: CCTV Surveillance Team for Smoke Shop Monitoring Location: Wagle Estate, Thane (Remote Monitoring of USA-based Smoke Shops) Overview We are hiring a dedicated CCTV Surveillance Team to monitor live footage of smoke shops located in the USA from our operations center in India. The team will operate in three 8.5 hour shifts to ensure 24/7 coverage, with each shift comprising 4 CCTV Reviewers, 1 Backup Reviewer, and 1 Supervisor. We seek vigilant, detail-oriented individuals to ensure security, compliance, and operational efficiency.2. Roles and Shift Structure - Total Shifts: Three 8.5-hour shifts (e.g., 7:00 AM–3:30 PM IST, 3:00 PM–11:30 PM IST, 11:00 PM–7:30 AM IST, adjustable to USA time zones). - Team per Shift: - 4 CCTV Reviewers: Monitor CCTV footage and report incidents. - 1 Backup Reviewer: Support reviewers during absences or high workload. - 1 Supervisor: Oversee team performance and reporting (present in only two shifts; third shift operates without a supervisor). - Total Staff / Open Position: - 15 CCTV Reviewers. - 3 Supervisors (1 each in two shifts).3. CCTV Reviewer (Including Backup Reviewer) Responsibilities: - Monitor live and recorded CCTV footage of smoke shops in the USA via remote access. - Identify and document security incidents, such as theft, vandalism, or non-compliance with shop policies. - Flag suspicious activities (e.g., unauthorized access, unusual customer behavior) in real-time. - Maintain detailed logs of observations and incidents using [specified software, e.g., CCTV management tools]. - Coordinate with the Supervisor (if present) or designated point of contact for escalations. - Ensure compliance with data privacy and surveillance regulations. - Support team during shift handovers to ensure continuity. - Backup Reviewer: Cover for absent reviewers or assist during peak monitoring periods.Qualifications: - Education: Minimum 12th pass; diploma or bachelor’s degree preferred. - Experience : No Prior experience needed. - Skills: - Strong observation and attention to detail. - Basic computer literacy (CCTV software, MS Office, logging tools). - Good communication skills (English, written and verbal) for reporting. - Ability to work in rotating shifts, including nights.4. Supervisor Responsibilities: - Oversee the shift’s CCTV Reviewers to ensure accurate and timely monitoring. - Review and validate incident reports before escalation to management. - Train and guide team members on surveillance protocols and software usage. - Manage shift schedules, attendance, and performance metrics. - Coordinate with USA-based smoke shop management for incident follow-ups. - Ensure compliance with SOPs and data security standards. - Handle escalations in the absence of a supervisor (for the third shift, reviewers report to a designated contact).Qualifications: - Education: Bachelor’s degree preferred. - Experience: Team handling experience of atleast 2 years or ability to manage the team of 5 people. - Skills: - Leadership and team management abilities. - Proficiency in CCTV software and incident reporting tools. - Strong English communication skills for USA coordination. - Problem-solving and decision-making under pressure. - Other: Availability for day or evening shifts (no supervisor in one shift).5. Shift Details - Shifts: 9 hours each - Shift 1: 7:00 AM–4:00 PM IST - Shift 2: 3:00 PM–12:00 PM IST - Shift 3 : 11:00 PM – 8:00 AM IST - Work Schedule: 6 days a week, with rotating weekly offs. - Time Zone Adjustment: Shifts align with USA smoke shop operating hours (e.g., IST adjusted for US Pacific or Eastern Time).6. Compensation and Benefits - Salary: Competitive, based on experience and role (details provided during interview). Minimum -CCTV Reviewer - Day shift – Rs.2,16,000 CTC and Night-shift – Rs.2,40,000 CTC -CCTV Supervisor – Day Shift- Rs,3,00,000 CTC and Night-shift – Rs 3,60,000 CTC - Training: On-the-job training on CCTV tools and SOPs provided.