CCTV Engineer

Responsibilities:

• Analyse, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person;
• Test and deploy hardware and software solutions;
• Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions;
• Identify issues, propose solutions and test new technologies or process changes;
• Provide best-in-class, white-glove customer service over the phone/email and in person;
• Track and thoroughly detail technology issues through ticketing system;
• Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content;
• Proactively reach out to customers about their technology needs and address issues before they occur;
• Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces;
• Follow up with customers to ensure their technology needs are being met and issues are resolved;
• Actively support and engage in the mission and goals of the College of Veterinary Medicine;
• You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends;
• Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments.

Requirements:

• Proven excellence in customer service, interpersonal, customer-facing skills;
• End user-focused, excellent communication skills, and best-in-class customer support;
• Strong listening and problem solving skills;
• Strong experience troubleshooting complex Windows operating system issues;
• Experience using PowerShell for scripting and automation;
• Experience building CCTV, AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools;
• Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely;
• Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person