CCC - Customer Care

As an Operator at CCC - Customer Care in Ahmedabad, your role will involve managing communication with customers, addressing inquiries or concerns, providing after-sales support, and maintaining accurate records of customer interactions. You will collaborate with team members to ensure smooth operations and deliver excellent customer service. Key Responsibilities: - Communicate effectively with customers both verbally and in writing, focusing on providing excellent customer service - Organize and manage incoming calls, emails, and customer records efficiently - Utilize data entry skills to maintain accurate and up-to-date customer information - Familiarity with customer relationship management (CRM) tools to enhance customer interactions - Work collaboratively with team members in a fast-paced environment - Use problem-solving skills with a customer-centric approach to address customer needs - Prior experience in customer service or a related field is advantageous Qualifications: - Strong communication skills, both verbal and written, with an emphasis on customer service excellence - Organizational and multitasking abilities to handle various tasks effectively - Proficiency in data entry, record management, and using CRM tools - Ability to work well in a team-oriented setting - Problem-solving skills with a focus on customer satisfaction - High school diploma or equivalent required; a bachelor's degree is a plus,