CBH - Agra

Company Description

Pathkind Labs, a trusted name in diagnostic services in India. Our NABL accredited labs, equipped with advanced technology, are staffed by a certified team of over 200+ senior pathologists and 2000+ technicians. From tailored health check-ups to specialized tests in Oncology, Neurology, Gynaecology, Nephrology, and more, we've got your health covered

The Cluster Business Head (CBH) – Agra will be responsible for driving overall business performance, strengthening stakeholder relationships, ensuring operational excellence, and leading high-performing teams across the cluster.

A. Business Leadership Role

• Build and maintain strong one-on-one relationships with key government stakeholders including the Health Secretary, DGHS, and District-level CMDs.
• Establish and nurture relationships with corporate clients and local business bodies such as CII, NATHEALTH, ASSOCHAM, and similar forums.
• Maintain excellent connectivity with large hospital administrators and senior clinicians, particularly Heads of Departments (HODs).
• Develop and sustain strong relationships with key clients and prescribers to drive long-term business growth.
• Act as a cost custodian for the cluster, with direct responsibility for profitability and bottom-line performance.

B. Laboratory Operations Role

• Maintain strong engagement with in-house pathologists as well as pathologists from key competitor laboratories.
• Ensure thorough understanding, implementation, and compliance with laboratory processes, protocols, and quality standards.
• Closely monitor consumption patterns and inventory levels to avoid excess stock and prevent near-expiry or expired materials.
• Provide leadership to the entire laboratory operations team, including front office staff, with a focus on improving walk-ins, service quality, and overall patient experience.

C. Sales Leadership Role

• Lead, guide, and mentor Sales Managers and teams, fostering a high-performance and achievement-oriented culture.
• Drive aggressive business growth across the cluster in line with the Company’s annual business plan.
• Ensure effective execution and monitoring of key sales inputs, including:
• Administrative data tracking and compliance related to chamber call effectiveness of the sales team.
• Facilitating access to Key Opinion Leaders (KOLs) and key prescribers for Managers and the sales team.
• Conducting periodic, structured performance reviews of team members.
• Achieve and exceed business targets through optimal and efficient utilization of resources, balancing both top-line growth and bottom-line profitability.

D. People & Stakeholder Engagement Role

• Ensure seamless coordination and alignment between the cluster team, Head Office (HO), and National Reference Laboratory (NRL).
• Proactively manage people-related issues to ensure low attrition and high engagement levels.
• Motivate, inspire, and develop teams to build a sustainable leadership pipeline within the cluster.

This role demands a seasoned leader with strong local market knowledge, deep healthcare industry relationships, and the ability to balance business growth with operational excellence and people leadership.