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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

The Client Onboard Intmd Analyst role is ideal for a developing professional who is adept at handling problems independently. With a solid foundation in specialty area knowledge and industry standards, you will play a crucial role in achieving the objectives of the subfunction/job family. Your analytical thinking skills and familiarity with data analysis tools will be key to making informed judgments and recommendations based on factual information. As you tackle variable issues with potential business impact, your ability to interpret data and results professionally will be vital. Communication and diplomacy skills will be essential for exchanging complex or sensitive information effectively. Your attention to detail will be crucial in ensuring the quality and timeliness of service provided, which directly impacts your team and other closely related teams. Your responsibilities will include customer interaction, documentation issuance, review, and system setups. You will demonstrate diligence, motivation, and organizational skills while focusing on delivering account opening functions accurately and timely. Managing account opening and maintenance processing, you will ensure high-quality service delivery, resolve customer issues, and oversee various project management tasks within the account services space. Maintaining compliance with internal processes, regulations, and policies, you will establish close working relationships with clients and team members to facilitate efficient communication and response to queries. Your role will also involve continuous on-the-job training, understanding and implementing client requirements, monitoring customer satisfaction, providing innovative solutions, and establishing a robust processing environment with effective controls. As an ideal candidate, you should have 10+ years of experience in documentation review, account maintenance, and related cash products. Proficiency in RBI and SEBI Regulations related to account opening is preferred, along with strong interpersonal skills, proactive teamwork abilities, and excellent written and verbal communication skills. You should be highly motivated, capable of working in a structured, high-volume, time-sensitive, high-risk environment, and be willing to learn multiple products efficiently. Proficiency in Microsoft Office applications, client interaction exposure, and the ability to handle urgent cases and manage client expectations effectively are essential. Additionally, clear and concise communication skills, along with a proficient knowledge of English (written and spoken), will be crucial for success in this role. The ideal candidate should hold a Bachelor's/University degree or possess equivalent experience. If you possess the necessary skills and experience, and are looking to join a dynamic team environment, this Client Onboard Intmd Analyst role could be an excellent fit for you.,

Posted 1 week ago

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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Client Onboard Intermediate Analyst at our organization, you will be a part of a team that deals with problems independently and has the ability to solve complex issues. Your role will require integrating specialized knowledge with industry standards, understanding team objectives, and applying analytical thinking and data analysis tools. Attention to detail is crucial in making informed recommendations based on factual information. Your responsibilities will include customer interaction, documentation issuance, system setups, and management of account opening and maintenance processing. Your main responsibilities will involve ensuring timely and accurate delivery of account opening functions, superior customer service, and resolution of customer issues. You will manage account opening requirements, project management, and cross-functional relationships. You will analyze complex issues, ensure high-quality service delivery, compliance with internal processes, and maintain close communication with clients and the team. Continuous on-the-job training is essential for product knowledge, understanding client requirements, implementing new customer initiatives, monitoring customer satisfaction, and providing innovative solutions. You will establish a strong processing environment with effective controls, risk management practices, and promote a culture of risk and controls within the team. Your role will involve routine tasks, limited direct supervision, independence of judgment, acting as a subject matter expert to stakeholders, and assessing risks in business decisions. You will also focus on compliance with regulations, ethical conduct, and reporting control issues transparently. For this role, we are seeking candidates with at least 10 years of experience in documentation review, account maintenance, and proficiency in RBI and SEBI regulations related to account opening. Interpersonal skills, teamwork, independence, communication skills, motivation, attention to detail, and proficiency in Microsoft Office are essential. Handling urgent cases, managing client expectations, and proficiency in English are also required. A Bachelor's degree or equivalent experience is necessary for this position. In this full-time role within the Customer Service job family group and Institutional Client Onboarding job family, you will have the opportunity to develop and apply your skills in a challenging and rewarding environment. If you require accommodation due to a disability, please review Accessibility at Citi. Please also refer to Citi's EEO Policy Statement and the Know Your Rights poster for further information.,

Posted 4 weeks ago

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4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

The Cash ops UAT Process Lead/Assistant Manager/Manager/Senior Manager position in Bangalore requires a candidate with a strong understanding of Cash products and message types such as MT103, 202, and 202COV Message, including routing and clearing logics. The ideal candidate should have good exposure to ISO formats CBPR+ & HVPS (PACS MX) and should have been involved in ISO migration. Familiarity with major clearing platforms like SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA, and other MESA countries is essential. Testing experience and generic project management skills are preferred for this role. The candidate should also have a common understanding of the investigation process and message types like CAMT. Being adaptable to new Ways of Working to experiment, innovate, and iterate to deliver best-in-class solutions as part of the Client Journey is crucial. Immediate joiners or those with a short notice period are preferred for this position. The candidate should be willing to work in rotational shifts (24*7). The candidate should have a Bachelor's degree in Commerce (B.Com) and prior experience in the ITES/BPO/KPO industry. Key skills required for this role include expertise in Cash ops. This is a full-time, permanent position based in Bangalore. Job Code: GO/JC/524/2025 Recruiter Name: Anupriya Yugesh,

Posted 4 weeks ago

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3.0 - 7.0 years

0 Lacs

maharashtra

On-site

The Client Onboard Analyst 2 role is a developing professional position in which you will apply your specialty area knowledge to monitor, assess, analyze, and evaluate processes and data. You will be responsible for identifying policy gaps, formulating policies, interpreting data, and making recommendations. Additionally, you will research and interpret factual information, identify inconsistencies in data, define business issues, and formulate recommendations on policies, procedures, or practices. Your role will involve integrating established disciplinary knowledge within your specialty area with a basic understanding of related industry practices. It is important to have a good understanding of how your team interacts with others to accomplish the objectives of the area. Your impact on the business will be limited but direct, primarily within your own team. As a Client Onboard Analyst 2, your responsibilities will include: - Managing customer interaction, documentation issuance, review, and system setups. - Demonstrating a high level of diligence, motivation, and organizational skills. - Focusing on the timely and accurate delivery of all account opening functions, as well as providing superior customer service and resolving customer issues. - Performing day-to-day management of account opening and maintenance processing, including managing in-process, pended, and service-related activities. - Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams. - Analyzing complex and variable issues with significant departmental impact and determining new work procedures. - Consistently delivering high-quality service to customers by meeting or exceeding expectations guided by service level agreements and efficiency/accuracy standards. - Ensuring compliance with internal processes, regulations, policies, guidelines, procedures, and practices. - Establishing and maintaining close working relationships with clients and within the team to facilitate open and direct communication of issues, needs, queries, etc. - Engaging in continuous on-the-job training for end-to-end product knowledge. - Understanding client and new customer requirements, implementing them correctly, and providing innovative solutions to clients. - Monitoring customer satisfaction and service levels, driving process changes, and providing exceptional support to new customer requirements and initiatives. - Delivering routine and defined tasks daily while developing knowledge of the broader context in which work is being performed. - Assessing risk appropriately when making business decisions to safeguard Citigroup, its clients, and assets. The qualifications for this role include: - 3-5 years of experience in documentation review, account maintenance, and related cash products preferred. - Demonstrated interpersonal skills, proactive team player, exceptional written and verbal communication skills. - Highly motivated, persistent, able to work in a structured, high-volume, time-sensitive, high-risk environment. - Proficient in Microsoft Office Applications and handling urgent and escalation cases. - Capable of managing client and internal team expectations with proficiency in English (written and spoken). Education requirements: - Bachelors/University degree or equivalent experience This role falls under the Customer Service job family group and specifically the Institutional Client Onboarding job family. It is a full-time position that requires the most relevant skills mentioned above. For any additional skills, please refer to the requirements listed or contact the recruiter directly.,

Posted 1 month ago

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5.0 - 10.0 years

16 - 25 Lacs

Bangalore Rural, Chennai, Bengaluru

Work from Office

Payments SME providing domain expertise on cash products, MT series messages, ISO formats. Work with SWIFT, CHAPS, CHIPS clearing platforms. Handle investigations, testing & project management. Support client journey improvements in 24x7 environment. Required Candidate profile Graduate with 5+ years international experience in payments domain at a global or BPO company. Testing & project management experience preferred. Chennai/Bangalore based. Immediate joiners preferred.

Posted 1 month ago

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4.0 - 9.0 years

6 - 15 Lacs

Chennai, Bengaluru

Work from Office

Location- Bengaluru/Chennai Cash Ops - Payment Payments subject matter expert with domain knowledge Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ & HVPS (PACS MX), involvement in ISO migration Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. Should possess common understanding about Investigation process and its MSG types (MT99, 199, 299, 910, 940, CAMT 029, 050, 054, etc.,) Business Analyst, Testing experience & generic project management skills are preferred Electronic Payment Processing (SWIFT MT- 1O3, 2O2, 2O2 Cov and Pacs 008,009,009cov, ISO 2OO22)

Posted 2 months ago

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