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4.0 - 8.0 years
6 - 10 Lacs
Coimbatore
Work from Office
The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Team Lead who will be responsible for carving out various strategies along with the team members to ensure the past due trending on the portfolio in charge is kept in good standing by collecting cash. This role will be a full-time position based out of our Coimbatore, India office . The job involves managing and guiding a team of A/R Collections team. The key role is to resolve customer disputes over receivables more effectively, arrange customer meetings, work with various internal teams, and streamline customers accounts receivable processes by providing resolution to the issues. The work includes a combination of voice and non-voice follow-up with internal and external teams. What were looking for " Experience3+ years of Experience in Accounts receivable Collections with Team Handling Should be Flexible to work night shifts and working from the office How you will thrive and create an impact " Lead a team of collections analysts and prioritize the portfolio based on various worklists and ensure timely cash collections based on the credit term extended to the customers. Guide the team and enable to achieve and exceed the set target. The role involves engaging in problem-solving exercises and fixing root cause problems related to AR aging and fixing recurring issues. Contacting and working together with billing team, cash applications problems, warehouses and vendors for stock check, stock adjustment, return initiation, Proof of delivery, credit release etc as per escalation matrix Liaising with internal Avantor teams like Pricing, Sales, CMD, Customer service, AP, B2B, Cash Applications in order to resolve the dispute case and prevent the recurrences of similar errors Root cause and trending analysis of disputes, suggesting and implementing corrective and preventive measures Manage day-to-day activities with the team. Respond to customers on any process related queries and manage stakeholder/customer escalations. Perform quality check on the A/R follows and other established metrics of the process Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs. Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc. Develop processes to improve productivity and quality of the team Participate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiatives Assume responsibility for staff training and education as well as career development Identify and present solutions for process improvements Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Dear Candidate, Greetings from Naukri.com!! IQVIA RDS India Pvt Ltd is hiring for Credit Collection Analyst for Bangalore Location. Please find below details. Experience Range: 3 - 5 Years Mandatory Skills : Cash Collection, O2C, Order to Cash, Excellent communication. Notice Period: Immediate - 30 Days Job Location : Bengaluru Work from office (Hybrid) Shift Timings: 2pm-11pm Disclaimer: Please ignore if not interested or not relevant to your profile.
Posted 1 month ago
2.0 - 5.0 years
2 - 4 Lacs
Kochi
Work from Office
Brief Job Description: Perform daily customer invoicing for PPD division including review for accuracy, freight rating and escalate as needed. Deliver invoices 4x day in Elixir Perform releasing of loads for freight rating, reconcile shipping documents/SDN to invoicing, LC/DP documentations to US Bank, Documentation related to COI's, upload documents to US Bank portal, Marsh portal and for Air freight export shipments Perform /create manual debit/credit and rebates after obtaining adequate approvals per approval matrix and without any non-conformance to Sales Policy. Rebates Process/Manage line-item credits/Internal adjustment entries or claims by /from customers Process/Manage line-item credits/Internal adjustment entries in customer accounts and rebilling to customers due to corrections in original billing due to various reasons. The process includes Load Recalls, Invoice cancellations and reprocessing and Pricing/PO changes Manage FSC (Forest Stewardship Council) related activities like Preparing weekly FSC report, completing line-item credits and Transferring rolls to FSC orders Manage and monitor customer invoicing process to ensure timely completion of entire activities and report business in case of any issue/error to correction Perform /Manage month close/Month end activities related to AR process like Change the dates in ERP(JDE), pre/post close communications to business, adding to auto moved loads at 6 AM, move invoice report to clear of closing month shipment and share reconciliation reports to controllers Participate in UAT related to application and ERP upgradation projects related to AR (applications like Elixir, DMX, Paper Soft and JDE) Support AR Supervisor on various key corporate initiatives Perform daily customer order releasing activity in invoicing applications (Elixir) Responsible for updating the SOP/process map of customer invoicing and exporting invoices to ERP processes Provide trainings to team members on customer invoice application (Elixir) and customer invoicing process Support of controllers reconciliation of inventory moves vs invoicing weekly/month end Responsible for maintaining the AR resource page and process related documents up to date in SharePoint Supports accounts receivable activities through high level collection, deduction, Refund and billing practices Communicates and builds strong partnerships cross functionally, departmentally and provides excellent service to customer base Investigate and research all claims and deductions for customer accounts. Obtain supporting back up documentation from mills, customers and/or carriers to validate claims. Coordinate with internal business partners the resolution of non-standard complex deduction related issues submitted by both customers and internal stakeholders within set deadlines and authority amounts. Dispute invalid deductions and submit to customers and brokers for repayment. Maintain the track of all open and closed claim deductions for customer accounts. Perform all collection related duties including calls/correspondence, troubleshooting collection issues, processing customer refunds, and resolving client discrepancies and short payments for customer accounts. Maintain collection tracking using a weekly collection report of all open AR in conjunction with various customer watch lists. Address and communicate collection related issues, including dealing with non-standard, complex issues submitted by both customers and internal stakeholders. Convey the highest level of support to the collection effort and overall DSO results. Monitor the aged receivables/credits and work with customers/internal stake holders to close the open issues on a timely manner. Follow up with customer for refund cases and close them on a timely basis Mitigate bad debt by monitoring aging reports and potential write-offs. Perform the Credit/rebill offsets activities by working closely with customers and buyers Perform Check/ACH changes and Bank account confirmations function with highly degree of quality Regularly escalate cases to respective buyers/sales team related to past due payments from customers Reporting of customer aging, customers on hold and handling of various claims from customers Generate weekly customer statements with outstanding, analysis, reporting, circulation to customers and follow up for timely settlements Monitoring of WinSCP application. Track and report movements in customer records on a daily basis. Take corrective actions on any cash application errors. Perform reconciliation between main ERP and subsidiary 's ERP Perform month end activities. The activities incudes review of old/open deductions, monitor/review write offs, bad debts, uncollectable amounts, minor write offs, offset entries, reconciliation between ERPs, inter-company sales, month end customer invoicing, inventory management, month end statement creation, cash discounts and reverse upload from main ERP to subsidiary ERP and Month end reconciliation certification etc. Perform all AR related month end reporting including reconciliation and analysis of data. This needs to be performed prior and post-closing of each month. This includes comprehensive summary reporting of invoicing, bad debts, month on month movement/changes, Status of top 25 customers, DSO, trade litigation and AR scorecard etc. Take care of all the activities as a back of credit manager and also support credit manager to keep the system up to date. The duties include order release, Handle discrepancies, calculation of DSO, discount analysis, update changes in DMX application and address sales related questions and reporting Handle SOX reporting related to orders shipped, but not invoiced Perform/handle adjustments or corrections to customer accounts for over-billed or erroneous charges Perform uploading of Paper Soft supplier invoice into ERP during AP month end Perform customer creation and its related activities like validation/decide on New customer forms, Credit Application, Establish credit limits, Review credit reports, Credit references, Establish terms after discussion with sales team and average Annual volume expectations etc. Maintain/update customer master data in ERP/applications JDE, DMX, Elixir. Track changes, new customer creations and inform master data team for making timely changes in ERP records. Manage C/P hierarchy like master data management, credit assessment, invoice creation and its delivery, Payment monitoring, dispute resolution and reporting & analysis and Tax ID collection Responsible for training new hires/team members in the process Responsible for email box handling (Helpdesk) Should be experienced in credit analysis role. Should be able to evaluate and manage the credit risk associated with customers. Should be experienced in the following activities: Customer Creditworthiness Evaluation: Assessing the financial stability and credit history of customers. This includes reviewing credit scores, financial statements, and payment histories Credit Risk Scoring: Using models and tools to assign a credit risk score to each customer and helps in quantifying the risk and making informed decisions about extending credit Setting Credit Limits: Based on the creditworthiness evaluation, setting appropriate credit limits for customers to ensure that the risk is manageable Monitoring and Reviewing: Continuously monitoring customer accounts for any changes in their financial status or payment behavior. Regular reviews help in adjusting credit limits and taking proactive measures Risk Mitigation Strategies: Implementing strategies such as requiring advance payments, securing collateral, or using credit insurance to mitigate potential losses Collection Management: Developing and executing collection strategies to recover overdue payments. This includes sending reminders, negotiating payment plans, and, if necessary, taking legal action Should be able to manage duties like Order releases, Term discrepancies/changes, Average days to pay (DSO),Discount analysis, Sales questions/reporting & Quarterly Credit Limit reviews Work closely with cash application team to ensure accurate and timely receipt of all payments and provide missing remittance advices Evaluate the creditworthiness of potential customers to fix/modify credit limits. Perform Credit Assessment, establish credit policies, Implement/process credit applications and credit reference checks Perform /Maintain up-to-date Portal logins details, Carrier contact list and Customer List/information for smooth Ar functions Monitor and maintain AR Corp Box. Perform Filing all emails for Shared service manager/AR supervisor, Maintain Daily Invoices, Open Invoice Reports, Credit Hold notifications, sent remittances to Corp remits email box for smooth function of cash application process and monitor and file all communications for customer portfolio Support AR Supervisor on all internal/external audit requests. Collate and save all audit selection documentation for selected customer portfolios and perform flow chart reviews/walkthroughs sessions Regularly perform releasing of customer orders and hold orders for past due customers in Paper soft application Regularly participate in sales call with sales team and note down/track and report the important points Create and maintain credit folders in shared drive to save the credit reports from agencies like Dun & Bradstreet (D&B), Customer Relationship Management (CRM) systems, S&P Global, and Moody’s. Help businesses assess the creditworthiness of their customers, manage credit risk, and make informed decisions about extending credit as needed for credit manager Support in creating/setting up new customers in ERP. Update/maintain related supporting like Credit references, Filing, Documentation collection, Credit Reports & request for resale certificates Support all daily invoicing activities as needed including resolution to sales order errors prior to invoicing and generation of invoices, as needed Enter manually all the invoices/credits for all divisions for customers subscribed Ariba portal. Work with customer services for correcting the errors while entering invoices/credits into the Ariba portal Update approved credit limits and the credit review dates in respective customer records in JDE/ERP as per the request by credit manager Collect the Remittance details, bank fees related to all wire payments and share it with cash application team for timely and accurate application of payments received from customers Generate weekly aging to Sales report from ERP for all divisions and circulate among respective internal stake holders Should be able to handle all AR related calls from customers and internal stake holders independently Competencies Required: High degree of business curiosity; quick learner with a proactive and agile mindset Exceptional opportunity identification and resolution mindset Optimistically looks toward future for opportunities to innovate and improve Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences Demonstrated strong time management skills Confidence in dealing with ambiguity; bringing different perspectives to light Ability to gather, analyze and interpret large quantities of data, and set action plans based on the analysis Technical Skill Requirements: Minimum 2 to 8 years claims, collections, deduction management and accounts receivable experience required. Qualification - Should be a B. Com/M. Com/MBA Finance/CA Inter Strong computer skills fluent in all Microsoft Suite products including Microsoft Excel, Word and Power Point applications. Experience with accounting (ERP) programs/Applications (JDE/Papersoft /Deduction modules). Understanding of Generally Accepted Accounting Principles (US GAAP) Excellent written and oral communication skills. Demonstrated organizational skills. Solid analytical, problem solving, and critical thinking capabilities. Strong customer service and interpersonal skills. High level of detail and efficiency. Solid analytical, problem solving, and critical thinking capabilities. Ability to function in a team environment. Strong accounting knowledge with O2C experience Knowledge of JDE, Papersoft, DMX systems and deduction modules is desired Knowledge of SOX related activities and documentation High level of detail, accuracy and efficiency. Ability to research, analyse and reconcile accounts and exercise independent judgement to resolve accounts receivable related issues.
Posted 1 month ago
7.0 - 12.0 years
10 - 20 Lacs
Noida
Work from Office
At IDEMIA we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode Roles & Responsibilities New Contract Make sure that all information are accurate in the new customer form Check the contract (payments and invoicing terms + method) and or PO Approve the request received from share service center to create account in the ERP within 24 hours Collection and DSO: Sending payment follow-up communication to customers and Sales team - Share every week the landing and variations to credit manager Weekly cash call with credit manager Prepare cash forecast Organize cash calls with business team Share with accounting the payment allocation Placing the customers on hold / unlock account as per group policy Revise credit limits and escalate if increase is required Prepare docs for AR Audit Reporting: Communication of Overdues landings to Business Units weekly reporting Provide list of advance and prepayment received within the month Extract every week balance from local ERP to prepare landing Extract balance at the end of the month Bad Debt: Ageing balance extraction and calculation of Increase/Decrease of the provision based on the Group policy (SET statistic, PSI case by case) Invoicing: Ensuring all the raised invoices to reach to the customer on time with all the supporting documents required by the customer. Communicating with the internal concerned team in case of any changes/error identified by the customer and arranging the revised/correct invoice to send to the customer. Certain customers are asking us to provide summary sheet in excel where there are multiple no of invoices. Ensuring to provide the same. Uploading invoices on customer portal wherever customer is having such process. Collection Agency Administrative contract implementation on different subsidiaries Follow up on the customers being part of the Collection Agency Prospecting new customers to be moved through CFP Skills and Qualification Required Bachelors degree in Accounting/Finance or related field Strong conceptual and analytical skills MS Office Knowledge - Advance Level ERP Knowledge Other attributes you will need for this role Ability to demonstrate strong objectivity and independence to be able to challenge stakeholders Excellent communication skills and ability to write effectively for varied purposes and audiences. Demonstrated capacity to work effectively across diverse cultures and environments Ready to go an extra mile to achieve results & face challenges positively
Posted 1 month ago
3.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.Responsibilities displayed in the job posting. This role reports into Assistant Manager/Deputy Manager/ManagerSpecific Responsibilities Interacting with US clients and helping them understand their invoices. Handling Top customer s (US based clients) billing related queries. Reduction in Ageing Invoice Printing Basic Understanding of Order documents/Purchase Order/ Quote Responsible for Invoicing, Accounts receivable, Order Re-billing, Credit memos and handling customer satisfaction issues. Identification of right Point of Contact Combine resourcefulness and problem solving with good analytical skills of order management Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results. Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment. Maintained Productivity always at the given targets. Relevant Experience Training Commerce graduate or equivalent with 3 to 5 years of experience in same role or in Accounting/Finance Working knowledge of MS Office and databases Excellent communication skills (written and oral) Knowledge of billing procedures and collection techniques (e.g. skip tracing) Flexibility to work in Shifts Core Competencies Change Agility - Driving and responding to change Collaboration - Leveraging the combined strength of Oracle Communicating for Impact -Communicating openly and effectively to influence others Competitive Edge -Driving competitiveness and innovation Inspirational Leadership -Inspiring others through your example Mastering Complexity - Making timely business decisions with sound judgement Performance Drive Execution -Leading by example to deliver business results You will assist in the collection, management, and resolution of outstanding invoices from past due accounts.Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Prepares collection reports, duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. BA/BS degree in Accounting or Finance preferred.Qualifications displayed in the job posting Career Level - IC1 Career Level - IC2 You will assist in the collection, management, and resolution of outstanding invoices from past due accounts.Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Prepares collection reports, duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. BA/BS degree in Accounting or Finance preferred.Qualifications displayed in the job posting. Career Level - IC1
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
Hunsur
Remote
Responsibilities: Manage loan portfolio through debt recovery strategies. Execute payment follow-ups and EMI collections. Collect overdue payments via field visits. Maintain high rates of successful recoveries.
Posted 1 month ago
3.0 - 4.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action Career Level - IC1 You will assist in the collection, management, and resolution of outstanding invoices from past due accounts Collect overpayments from current and former employees Work with departmental managers to eliminate root cause of overpayment Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts Recognizes deteriorating credit situations recommending and implementing solutions Prepares collection reports
Posted 1 month ago
7.0 - 12.0 years
15 - 19 Lacs
Gurugram
Work from Office
Responsible for overseeing collections activities for North America and Canada customers Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them Accountable to drive results to enhance business performance Resource forecasting basis volume projection and availability of current resources Drive internal audits and propose improvements relevant to Cash and Collection value stream Manage risks and controls; promote a culture of transparency Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity Implement policies on Call Drops - Inbound call handling for improved customer experience Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues Establish and drive Fine tune dialing modes, pacing & pace plans to generate higher contact rate Support continuous improvement, including processes, systems, targeted to improve cash & collection efficiencies Recommend strategies with innovative and data backed ideas like cross location calling, buffer CLI utilization, focused attempts based on the value of invoices etc. Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cash Drive past due reduction and reduce DSO to help business meet their goals Responsible for team performance Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively Develop, and train team members to ensure a positive, open, and flexible work environment Respond stakeholders on a timely manner Maintain a positive cross functional relationship with other teams of OTC Conduct regular team meetings, share cash and collection goals, and provide feedback on teams performance What we look for? Minimum Postgraduate / Master s Degree in any stream Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory Experience of managing Dialer operations is mandatory Extensive Call Center experience (Inbound and Outbound) Proven experience in running collection cycles, credit processes, use of Collection tools ( e.g. Get Paid) and establishing metrics to ensure process adherence. This includes the analysis and reporting associated with these process. Working in US working hours (night shift) is a mandatory requirement Around 7+ years of people management experience is preferred. Experience in North American process transition would be preferred Systems knowledge in ERPs (Baan, Qolsys , Amer, Oracle & SAP) will be preferred Proficiency in Collections Tools like Getpaid , Contact Tool, High Radius is required Adherence to Organization Policies & Procedures, which includes SOX Compliance Ability to clearly articulate team performance with key stakeholders in the business (BU GM s, CFO s, Sales leads) in a clear, concise action-oriented manner
Posted 1 month ago
1.0 - 5.0 years
2 - 5 Lacs
Salem, Chennai
Work from Office
The Service Delivery Ambassador Cash is responsible for managing day-to-day branch operations with a strong focus on customer service, compliance, and risk management. The role includes handling customer transactions, cross-selling bank products, ensuring adherence to audit and compliance guidelines, and contributing to business growth by nurturing existing relationships and generating leads. Key Responsibilities: 1. Branch Operations, Compliance & Risk Management: Authenticate customer identity through signature verification and valid ID documentation before transaction processing. Ensure customer verification via phone or in-person contact as per internal norms and operating procedures. Report suspicious activities, operational deviations, or irregularities to the Branch Operations Manager / Branch Manager. Track and update inventory and deliverables in designated registers, with joint sign-off with BOM at day-end. Process customer service requests in a timely and efficient manner. Maintain organized records by filing vouchers, forms, and service requests appropriately. 2. Sales & Business Development: Meet cross-sell targets including Life Insurance (LI), General Insurance (GI), bill payments, and digital banking (Mobile & Internet Banking). Achieve Fixed Deposit (FD) mobilization targets. Generate and follow up on leads for asset products, fee-based services, Demat accounts, and other banking products. Build and strengthen relationships with mapped customers to enhance wallet share and customer retention. 3. Capability Building: Complete all mandatory training and development programs as scheduled. Obtain and maintain required certifications (AMFI, IRDA, NCFM, etc.). Continuously upgrade knowledge by reviewing relevant circulars, compliance updates, and operational manuals. 4. Audit & Compliance Adherence: Ensure strict adherence to regulatory, audit, and compliance standards. Maintain availability of updated brochures, forms, and marketing materials at the customer service desk. Participate in regular internal checks and audits to uphold operational integrity. Key Skills & Competencies: Customer-Centric Attitude Strong Knowledge of Banking Operations Good Communication & Interpersonal Skills Understanding of Regulatory & Compliance Frameworks Ability to Cross-Sell & Upsell Banking Products Attention to Detail & Accuracy in Documentation
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Surat
Work from Office
Field Collection Supervisor Qualification: Graduation is not mandatory Experience: Minimum 1+ years of experience in Banking sector is required (Collection experience is mandatory) Please contact :HR Madhu 73050 68470 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates.
Posted 1 month ago
1.0 - 4.0 years
1 - 2 Lacs
Mumbai
Work from Office
Collection Tele caller Job Purpose Qualification: Graduation is not mandatory Experience: Minimum 1+ years of experience in Banking or Non-Banking sector is required (Collection experience is mandatory) Please contact :HR Madhu 73050 68470 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates.
Posted 1 month ago
1.0 - 5.0 years
1 - 2 Lacs
Mumbai, Goregaon
Work from Office
Collection Tele caller Job Purpose Qualification: Graduation is not mandatory Experience: Minimum 1+ years of experience in Banking or Non-Banking sector is required (Collection experience is mandatory) Please contact : HR Madhu 73050 68470 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates.
Posted 1 month ago
0.0 - 2.0 years
0 - 1 Lacs
Raniganj, Durgapur, Jhargram
Work from Office
Roles and Responsibilities Manage cash collection from customers on behalf of the company. Conduct field collections to recover outstanding debts. Ensure timely payment of loan amounts due to the bank. Maintain accurate records of all transactions and communications with customers. Identify potential issues and escalate them to senior management for resolution.
Posted 1 month ago
3.0 - 8.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Role & responsibilities Identify/follow outstanding account receivables. Mailing to customers on SLA crossed payment. Investigate historical data for debts and bills. Visit customers to encourage timely payments. Travelling to different places for payment follow-up. Resolve invoicing and POD related issues. Contact clients and discuss their overdue payments as per their terms. Prepare and present reports on collection activities and progress, weekly. Preferred candidate profile Proven experience as a Collection Specialist or similar role. Good knowledge of Billing procedures. Working knowledge on MS Office and databases. Comfortable working with targets. Good communication and inter personal skills. Good in English and regional language Perks & Benefits PF / Performance Incentives / Medical Insurance
Posted 1 month ago
1.0 - 6.0 years
1 - 4 Lacs
Hyderabad, Bengaluru
Hybrid
Roles and Responsibilities: Conduct regular field visits to schools in the assigned region to engage with school owners, administrators, and decision-makers. Explain outstanding payment details clearly and professionally, addressing any concerns or queries. Coordinate with internal teams (academic/sales) to resolve disputes or queries raised by schools. Verify and document claims related to payment clearance to maintain accurate financial records. Ensure consistent progress in collections by securing minimum payments on follow-up visits. Meet daily targets by visiting at least four schools per day and maintaining efficient time management. Keep detailed records of school visits, payments collected, follow-up actions, and submit timely reports. Uphold professional conduct and maintain positive relationships with schools to safeguard the companys reputation. Skills & Qualifications - Education: Any Degree. Experience: 1 to 6 years of experience in field collections, recovery, field sales, or account management Experience in the education or service sector is an added advantage Key Skills: Field Collections Payment Collection Negotiation & Dispute Resolution Strong Communication & Interpersonal Skills Target-Oriented Approach Time Management & Reporting Problem-Solving Skills Regional Travel & School Engagement CRM or Record Management (Preferred) Self-Motivation & Professionalism
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Ghaziabad
Work from Office
Greets customers as they enter the store. Assists customers in locating items. Refers customers to sales associates as necessary. Processes register transactions. Processes refunds and returns. Activates gift cards. Signs customers up for loyalty reward programs. Addresses customer questions and complaints. Reports complaints and problems to store manager, and refers customers to manager when needed. Counts out register drawer at end of shift. Promotes new store products. Assists sales associates in closing sales. Trains new cashiers. Oversees activity of junior cashiers to ensure that they are working up to store expectations. Ensures that all register drawers are balanced at the end of a shift. Replaces register tape and replenishes register cash supply as needed. Keeps front end of store clean and organized. Restocks, replaces, and organizes items on the sales floor. Pulls defective or expired items from shelves. Accepts and signs for store deliveries. Prepares bank deposit envelopes and stores daily profits in company safe. Assists in cleaning store during closing shifts. Answers store phone and provides information or transfers callers accordingly. Takes note of suspicious behavior of customers or employees and reports this to managers as needed.
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
Job_Description":" What we want: We are seeking an Accounts Receivable Executive responsible for ensuring the timely collection of outstanding client dues, thereby supporting the companyu cash flow and financial stability. The role involves regular client follow-ups, resolving payment issues, and maintaining accurate financial records. Who we are: Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here What you will do: - Follow-up on Outstanding Payments: Regularly contact clients via phone, email, or official correspondence to recover overdue payments. - Monitor Account Balances: Review customer accounts to track unpaid invoices and aging balances. - Maintain Collection Records: Document all collection activities, follow-ups, and client interactions accurately. - Resolve Payment Issues: Collaborate with internal teams and clients to resolve invoice disputes, payment discrepancies, or delays. - Negotiate Payment Arrangements: Where necessary, set up and monitor payment plans in line with company policies. - Generate Reports: Prepare and update accounts receivable and aging reports for management review. -Support Legal Action: Coordinate with legal or external recovery agencies for high-risk or long-overdue accounts. -Improve Cash Flow: Work towards reducing Days Sales Outstanding (DSO) and improving the companyu cash collection cycle. - Customer Relationship Management: Maintain a professional and customer-centric approach to safeguard long-term client relationships. - Compliance and Documentation: Ensure all collection processes follow company policy, legal regulations, and audit requirements. Requirements -Fresher -Any recent Graduate -Strong communication and negotiation skills -Solid understanding of collection practices -Proactive approach to minimizing credit risk -Ability to maintain positive and professional client relationships Benefits -No dress codes -Flexible working hours -5 days working -24 Annual Leaves -International Presence -Celebrations -Team outings -Referral Policies ","
Posted 1 month ago
2.0 - 5.0 years
3 - 5 Lacs
Pune
Work from Office
Hiring: CRM Executive – Real Estate Location: Balewadi, Pune Type: Full-time Salary: 35,000/month Company: Urbanbrick Developer LLP About Urbanbrick Developer LLP: We’re redefining modern living with innovative, customer-first real estate projects across Pune. At Urbanbrick, we believe in building more than homes — we build trust and community. If you're passionate about customer experience and real estate, we want you on our team! Role: CRM Executive (Post-Sales) As a CRM Executive, you’ll be the key link between our clients and internal teams, ensuring smooth post-sales service, document handling, collections, and overall customer satisfaction. Key Responsibilities: Customer Support & Relationship Management Act as the main point of contact post-booking Maintain regular client communication and handle queries Ensure high customer satisfaction through timely support Documentation & Records Management Collect and verify documents (KYC, agreements, etc.) Coordinate with legal/sales for agreement and registration Maintain organized physical and digital records Payment Follow-Up & Collections Follow up on due payments as per schedule Coordinate with accounts for receipt generation and reconciliation Maintain collection logs and send reminders Real Estate Process Coordination Handle booking-to-possession customer journey Schedule site visits, key handovers, and ensure timely possession Ensure documentation and compliance are completed Requirements: Bachelor’s degree (BBA, Management, or related field) Minimum 2 years’ experience in CRM or post-sales support (Real estate preferred) Good understanding of real estate documentation and processes Strong communication and follow-up skills Proficient in MS Office and CRM software What We Offer: Fixed salary: 35,000/month Performance-based incentives A professional, growth-focused work environment Opportunity to be part of a fast-growing real estate brand How To Apply: Send your resume to hr@urbanbrick.co.in Contact: Deepali Chavan (HR) Let’s build the future together! Responsibilities: Collaborate with sales team on lead generation Manage client relationships through communication and problem solving Maintain CRM database accuracy Coordinate property viewings and negotiations
Posted 1 month ago
1.0 - 6.0 years
2 - 7 Lacs
Bengaluru
Work from Office
Dear Candidate, Greetings from Capgemini! We are conducting a mega walk-in drive for Order To Cash & Procure to Pay roles 1-15 years experienced profile for Bangalore location. Interested candidates kindly go through the JD mentioned below and walk-in as per the below mentioned schedule. Interview Details: Interview Date- 13th June (Friday) Time- 10:00 AM to 12:30 PM Documents Required: 1) Updated Resume 2) Govt. Photo ID Proof (Aadhaar/Pan Card) 3) Copy of this interview call letter Contact Person: Bohni/Hridhya Address: Capgemini "India" | Divyasree Techpark SEZ (B4, B5, A5 & A6) IT/Ites, Doddanakundi Post Kundalahalli, Whitefield, Bengaluru, Karnataka 560037 Location: Bangalore Experience 1 To 15 Years Job Responsibilities: Responsible for the day to day management of the clients Accounts Receivable portfolio. Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements. Ensure quick resolution by the Credit Control Team of issues and escalated items Manage a complex AR portfolio, negotiates and implements payment solutions with clients. Responsible for achieving cash collection and ageing targets Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio Regularly assess all credit management controls and procedures for change and improvement Develop strategies and solutions for problematic customers Develop strategies and solutions to overcome credit management and credit control challenges Is able to develop customer complex account reconciliations Ensure cash collection targets are met Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes Good negotiation skills Manage accounts payable process from invoice receipt to payment, ensuring timely and accurate processing. Verify invoices against purchase orders (PO) and resolve discrepancies. Coordinate with internal stakeholders for PO creation, invoice submission, and payment execution. Maintain accurate records of all AP transactions in ERP system. Perform monthly reconciliation of bank statements to ensure accuracy. Manages the Accounts Payable Dispute resolution and helpdesk Process Department of an Engagement, and may be assigned an additional team within Accounts Payable Responsible for the execution of the Accounts Payable Helpdesk and Dispute activities undertaken on behalf of the client. Resolve all Business requestor and supplier escalations that can be handled within the Do of the engagement, and drives the resolution of escalation, in collaboration with the client, through conference calls with Requestor groups, Procurement teams, VMD teams, and other client groups and contacts. Takes ownership in driving issues to resolution. Drives the AP process and implements appropriate strategies and quality improvements where necessary. Maximizes the use of technology to reduce manual effort, and drive Effective and Efficient Accounts Payable pro Primary Skills (Must have) : * Flexible to work in 24*7 shift including night shifts. * Qualification: B. Com
Posted 1 month ago
1.0 - 3.0 years
0 - 0 Lacs
Mysuru
Work from Office
Cashier required for reputed organisation in Mysore,Karnataka locations Dear Professionals,, I am Sindhura C , from the Non IT Vertical of Masadir HR Services , an International Recruitment Firm. We have been retained by professionally managed organisation to recruit Cashier for them. The job location is in Mysore. Qualification: Any Experience: Min 6 months to 2 years in Retail industry If you are interested in exploring the above opportunity, kindly share your updated resume with me please. In case, if you are not interested, kindly feel free to refer your friends who may be interested in this. Looking forward to hearing from you soon. Thank you! Have a great day! Warm Regards, Sindhura C Associate| Global Talent Acquisition Operations | India Mobile/ WhatsApp : +91 6282564376 Email Id: sindhura.c@masadirservices.com www.masadirservices.com
Posted 1 month ago
1.0 - 6.0 years
0 - 2 Lacs
Kolkata
Work from Office
Greetings from Capgemini!!! We are conducting a mega walk-in drive for Order To Cash 1-9 years experienced profile for Kolkata location. Interested candidates kindly go through the JD mentioned below and walk-in as per the below mentioned scheduled. Interview Details: Interview Date- 13th June (Friday) Time- 9:30 am - 12:30 pm Documents Required 1) Updated CV 2) Govt. Photo ID Proof (Aadhaar/Pan Card) 3) Copy of this interview call letter Contact Person: Sudeshna/Jhuma Address: Capgemini Technology Services Candor Tech Space, Tower A3, Block No Dh, New Town, Kolkata 700156. Specification / Skills / Responsible for the day to day management of the clients Accounts Receivable portfolio. Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements. Ensure quick resolution by the Credit Control Team of issues and escalated items Manage a complex AR portfolio, negotiates and implements payment solutions with clients. Responsible for achieving cash collection and ageing targets Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio Regularly assess all credit management controls and procedures for change and improvement Develop strategies and solutions for problematic customers Develop strategies and solutions to overcome credit management and credit control challenges Is able to develop customer complex account reconciliations Ensure cash collection targets are met Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes Good negotiation skill . Location: Kolkata Experience : 1 To 9 Years Primary Skills (Must have): * Flexible to work in 24*7 shift including night shifts. * Qualification BCOM/MCOM qualified resource with relevant experience into O2C.
Posted 1 month ago
2.0 - 5.0 years
4 - 6 Lacs
Ahmedabad
Work from Office
Role & responsibilities Accounts Receivable Follow up with to Customer/Marketing Team, keeping MIS/Report of the same, updating/ modification of Customer Data (KYC & other details) in ERP. Reconciliation of A/c with Customer A/c and coordination with customer & Marketing Preferred candidate profile Graduate with MS Excel experience ( Basic Operations , Lookups, Filter, Pivot Table, Dashboard, Charts)
Posted 1 month ago
0.0 - 2.0 years
1 - 1 Lacs
Chennai
Hybrid
Responsibilities * Visit customers / borrowers to follow up on pending or overdue loan repayments. * Collection of EMIs and resolve any payment issues. * Maintain accurate records of collection activities and update the payment status.
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
Visakhapatnam
Work from Office
We have a good opportunity for Sales/Cashier positions in Our Vizag Showrooms. Designation: Retail Sales & Cashiers. Experience: 0 to 5 (Freshers Eligible for sales/Min 1 Year Experience required for cashier) Qualification: +2, ITI / Diploma / Any Degree. Age: 19 to 35 Gender: Male & Female(For Sales Executive), Male( for Cashier) Languages Known: Telugu must (Salary is not a constraint for the right candidate) Need to carry Educational documents and Payslips (If experienced) Contact: Ms Hema Shree (HR) - 7358105860 , Mr. Ramakrishna (Admin)- 7794959035, Mr .Kiran Kumar(Admin)-9502960058 Job Descriptions for Sales: 1. Presents the customer with the needed Jewellery and provide information, such as pricing 2. Expertise in handling customers 3. Sale of the products, up selling & cross-selling of products/services 4. Responsible for Counter Sales & Store operation 5. Responsible for selling the Gold, Diamond, Platinum, and silver items in Store. 6. Receive stock additions, QC and manage inventory of the counter 7. Meeting counter wise Target as per store business Plan Job Descriptions for Cashier: 1. Handling cheques/Cash/Card transactions 2. Handling billing process in POS, Auditing of Gold scheme Passbook. 2. Daily transactions to be tallied with the system. 3. Keeping a trck of packing material availability in counter 4. Attending all incoming calls Benefits: Competitive and on time salary Attractive monthly Incentives. PF & ESI. Salary on Time. Yearly Salary Increment (Performance Basis) Opportunity to grow to higher positions Refreshment Provided
Posted 2 months ago
3.0 - 6.0 years
2 - 4 Lacs
Noida
Work from Office
The Accounts Receivable Specialist is responsible for effective management, analysis and problem resolution of the outstanding accounts and the application of payments. Essential Duties and Responsibilities: Post customer payments by recording electronic and check transactions. Updates receivables by totalling unpaid invoices. Processing Customer payment Refunds Working capital improvement - ensure account balances sanity by reviewing cash and credit balances with the Collectors and ensuring relevant reconciliation and escalations are completed to reduce these balances . Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, and preparing reports. Report Daily cash collection to management Ensure daily recons are performed for payment received in the bank versus the cash applied in WD. Ensure system and GLs are aligned . Full compliance to all policies and adherence to proper controls. Collaborate with various stakeholders (Billing, Finance, Tax, Collections) to perform cash application and resolve queries of external customers. Ensure data integrity of all financial information within the financial statements and reports including identification of variances. Ensuring the Service levels are met, documented, and maintained on productivity and quality. Actively participates in implementation of new systems and process improvement projects. Processing commission and loan related payments Qualifications, work experience & personal skills Essential Graduate or Master s degree in Finance 3+ years of hands-on accounting experience in cash application and Accounts Receivable and/or Order to Cash Strategic stakeholder management and influencing skills Strong inter-personal skills - able to pro-actively communicate at all levels Strong problem-solving skills and ability to look beyond own field or area of experience. Knowledge of Order to Cash Processes and Working Capital Strategies High level of personal motivation and focus with an ability to multi task Excellent attention to detail Experience working in a multinational organization (SSC environment) Knowledge (Language, IT skills etc.) Essential Excellent Reporting and Analytical skills: Proficiency with Microsoft products, including Word, Excel, Outlook & Power Point Working knowledge of financial reporting Proficiency in written and spoken English. Experience of using general ledger systems Knowledge of working with data warehouses and ERP systems
Posted 2 months ago
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