Main purpose of the role/Position Summary :
Perform day to day cash application department activities - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team in order to improve support and customer satisfaction.
Job Responsibilities :
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Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits
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Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer
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Responsible for reconciling general ledger accounts pertaining to cash application
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Responsible for researching where cash received from customers is to be applied
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Performing daily offsets, write-offs, refunds and reversal as per policy and procedure
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Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis
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Responsible for processing credit card transactions/payments
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Performing customer account reconciliation whenever required
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Responsible for reclassification of NON AR and other Misc-Receipts received
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Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end
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Perform month end activities within the agreed timeline
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Responsible for highlighting any process deviations or IT issues able to work IT team for any ERP issues and also for any upgrade of ERP systems.
Qualifications & Experience :
Graduated/Degree Required
Excellent interpersonal and communication skills
0-2 years of experience
Specific Skills Required :
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Process-oriented with high attention to detail
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Basic knowledge of computer MS office (Excel, PPT , Word and Google docs)
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Excellent written and verbal communication skills
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Problem solving and analytical skills
Relationships required to build within this role :
INTERNAL :
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Credit & Collections
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Dealer Claims
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Order Administration
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Banks
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Treasury and finance
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Internal and external audit
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Information Systems (IS)
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Product managers
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Business Division and Sector controllers
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Dealer Channel Sales / Customer Managers
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Sales managers
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General Managers
EXTERNAL :
General abilities and skills expected to be learned and mastered in this role:
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Cash posting Wire, Lockbox and Credit Card payments
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Processing offsets, write-offs, refunds and reversals
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Reduction of unapplied and unidentified items
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Customer account, AR to Bank and AR to GL reconciliations
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Month close activities
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Payment query handling