Cash Application Analyst

Accounts Receivable Associate (Order-to-Cash)

Job Purpose

Key Responsibilities

• Maintain customer accounts in ERP (SAP preferred)
  
• Handle inbound/outbound customer queries via calls, emails, etc.
  
• Clarify customer needs and provide solutions
  
• Record, verify, and process transactions per standard procedures
  
• Monitor and resolve process exceptions
  
• Ensure adherence to internal control (ICS) policies
  
• Support process improvements and value-add projects
  
• Train and mentor new team members
  
• Prepare weekly/monthly reports (e.g. KPIs, aging)
  
• Proactively identify process gaps and coordinate fixes
  
• Adapt to organizational changes in process or structure
  

Requirements

• University degree (Finance / Business Administration) or equivalent experience
  
• 13 years in Accounts Receivable or Order-to-Cash
  
• Strong communication and interpersonal skills
  
• Proficiency in MS Office; experience with ERP systems (SAP is a plus)
  
• Customer-focused, analytical, and able to multitask

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