Leads the Sales team by personally demonstrating and encouraging the Service team to demonstrate the BYD Customer First Behaviours in all interactions with customers and colleagues Ensures the Sales team works closely with Service, Parts and Administration colleagues to deliver outstanding customer serviceEstablishes and monitors the teams training requirements to ensure the required level of skill and expertise is available Implements performance management, coaches and develops the team to improve performance Allocates resources to optimise seasonal and promotional peaks Manages day to day operations of the Sales team to ensure the achievement of key targets Sets and monitors individual and team performance against agreed new and used vehicle sales and profitability targets, supports and motivates team members to achieve targets Ensures the Sales team have full knowledge and understanding of product, promotional and marketing activities. Ensures team display all advertising and point of sale literature as directed by the manufacturer Works with Sales Executives to approve part exchanges and purchases of used cars Sanctions and manages any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display