Install, troubleshoot, repair, and maintain electrical products such as water heaters, fans, pumps, and appliances. Respond to customer inquiries and provide technical assistance over the phone, via email, or in person. Conduct inspections and diagnostics to identify and resolve electrical faults and malfunctions. Perform preventive maintenance tasks to ensure product performance and longevity. Collaborate with the customer service team to schedule service appointments and manage work orders. Follow safety protocols and adhere to industry regulations while working on electrical systems. Document service activities, including repairs, replacements, and recommendations for future maintenance. Keep up-to-date with the latest industry trends, product developments, and technological advancements. Provide on-site training to customers on the proper usage and maintenance of electrical products. Maintain inventory of necessary tools, equipment, and spare parts.
Job Description: We are seeking a highly skilled and experienced Water Purifier Technician to join our dynamic team. As a Water Purifier Technician, you will be responsible for installing, maintaining, and repairing water purification systems to ensure they operate efficiently and effectively. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality service. Key Responsibilities: Installation of Water Purification Systems: Conduct on-site assessments to determine the optimal location for water purifier installation. Install water purification systems according to manufacturer specifications and industry standards. Ensure proper connection to water sources and plumbing systems. Routine Maintenance and Servicing: Perform regular preventive maintenance on water purifiers to extend their lifespan. Replace filters, membranes, and other components as needed. Conduct diagnostic tests to identify and address potential issues before they escalate. Troubleshooting and Repairs: Diagnose and repair malfunctions in water purification systems. Investigate and resolve customer complaints and concerns promptly. Keep accurate records of repairs and maintenance activities. Customer Education: Educate customers on the proper use and maintenance of their water purification systems. Provide guidance on routine cleaning and filter replacement schedules. Quality Control: Ensure that all installed systems meet quality standards and regulations. Conduct thorough testing of water quality post-installation. Additional Requirements: Technical Skills: Proficient in the installation, maintenance, and repair of various water purification systems, including RO (Reverse Osmosis) systems. Familiarity with plumbing systems and water treatment technologies. Communication Skills: Excellent communication skills to interact with customers and explain technical concepts in a clear and understandable manner. Ability to document and communicate technical issues and solutions effectively. Customer Service: Strong customer service orientation with a commitment to customer satisfaction. Ability to handle customer inquiries and concerns professionally and courteously. Physical Fitness: Ability to lift and carry heavy equipment and tools. Comfort working in various environments, including confined spaces. Problem-Solving: Strong problem-solving skills to diagnose and resolve technical issues efficiently. Adaptability: Ability to adapt to different work environments and varying customer needs. Certifications: Relevant certifications in water purification or related fields would be an asset.
Install, troubleshoot, repair, and maintain electrical products such as water heaters, fans, pumps, and appliances. Respond to customer inquiries and provide technical assistance over the phone, via email, or in person. Conduct inspections and diagnostics to identify and resolve electrical faults and malfunctions. Perform preventive maintenance tasks to ensure product performance and longevity. Collaborate with the customer service team to schedule service appointments and manage work orders. Follow safety protocols and adhere to industry regulations while working on electrical systems. Document service activities, including repairs, replacements, and recommendations for future maintenance. Keep up-to-date with the latest industry trends, product developments, and technological advancements. Provide on-site training to customers on the proper usage and maintenance of electrical products. Maintain inventory of necessary tools, equipment, and spare parts.
Job Profile: Back Office Staff - Customer Service Position Summary: As a Back Office Staff member in our Customer Service department, you will play a vital role in providing efficient and reliable support to our customers. You will be responsible for handling various administrative tasks, ensuring accurate and timely processing of customer requests, and maintaining effective communication channels between the front-office and back-office teams. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Key Responsibilities: 1. Administrative Support: Assist in processing customer inquiries, orders, and requests accurately and efficiently. Maintain customer records, updated databases, and ensure data integrity. Prepare and distribute necessary documentation and reports. Manage incoming and outgoing correspondence, including emails, letters, and faxes. 2. Order Processing: Review customer orders for accuracy and completeness. Coordinate with various departments to ensure timely order fulfillment. Track order status and communicate updates to customers when necessary. Resolve any order-related issues or discrepancies in a professional manner. 3. Documentation and Reporting: Prepare and maintain reports, spreadsheets, and other relevant documents. Compile data and generate periodic performance reports. Conduct quality checks on completed tasks to ensure accuracy and adherence to guidelines. Assist in data analysis and identify trends or patterns for process improvement. 4. Communication and Coordination: Collaborate with the front office team to ensure seamless customer service delivery. Communicate effectively with customers via email, chat, or phone, providing prompt and accurate responses to inquiries and concerns. Liaise with other internal departments to resolve customer issues or escalations. Participate in team meetings and contribute to improving customer service processes. 5. Process Improvement: Identify opportunities for streamlining processes and improving efficiency. Propose and implement process enhancements to enhance customer satisfaction. Provide feedback and suggestions for improving existing systems and procedures. Stay updated on product knowledge, policies, and industry trends to better assist customers. Requirements: High school diploma or equivalent; associate or bachelor’s degree is a plus. Previous experience in a back office or customer service role is preferred. Strong computer skills, including proficiency in MS Office applications and familiarity with customer database systems. Excellent written and verbal communication skills. Exceptional attention to detail and accuracy. Strong organizational and multitasking abilities. Ability to work effectively both independently and as part of a team. Problem-solving and decision-making skills. Adaptability and willingness to learn new processes and technologies. Customer-centric mindset with a passion for delivering exceptional service. We offer competitive compensation, a supportive work environment, and opportunities for growth and advancement within the company. Note: This job profile is a general guideline and may be subject to change based on specific organizational requirements.