Card Disputes Analyst

Tide Software

1 - 6 years

3 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

fraud control risk management aml fraud prevention anti money laundering customer service banking operations fraud investigation fraud management dispute management kyc fraud compliance chargeback fraud detection finance dispute resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Raising chargeback requests on behalf of our members.
Responding to queries from our finance partners and third-party financial institutions.
Reviewing the chargeback/representation documents received from our finance partners.
Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers.
Researching and investigating disputed card transactions and performing network analysis.
Making outbound calls to our members, if required, to resolve queries immediately.

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