Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Client Support Specialist to join our Hyderabad based team. This client-facing role provides first-line and second-line support for the ICE Consolidated Feed and ICE Consolidated History products. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of financial markets and IT. In this position, you will serve as a representative of ICE Data Services, delivering continuous support for ICEs market data solutions to clients while communicating client feedback to internal stakeh0olders to improve product quality and enhance customer satisfaction. This role presents an opportunity to delve into the market data sector and acquire extensive technical knowledge of premier market data solutions. Additionally, it offers exposure to prominent clients within the financial services and data industries. Responsibilities Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Troubleshoot technical issues within our data distribution system, as well as investigate market data content issues as L1/L2 support. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Market data content enquiries might include data behaviour questions on specific exchanges, order book status confirmations, and corporate action processing. Communicate in an official capacity representing ICE Data Services with clients regarding ongoing market data incidents, upcoming changes, and the status of open inquiries. Collaborate with Product, Development, QA, and Sales teams to assist with potential client upsell opportunities, expedite bug fixes, and more. Lead client-facing engagements such as regular support calls and ad-hoc escalations. Relay client feedback constructively to internal teams to influence decisions and improve client satisfaction. Identify opportunities to enhance client interactions and team workflow. Develop a deep understanding of ICE Data Services market data products, IT architecture, and customer base. Knowledge and Experience: MBA / BBA / B. Com / M. Com / Any other bachelor s or master s degree in finance and technology. 3 to 6 years of experience in Market Data or Financial Services. Experience in a client-facing role handling high-stakes issues that require accuracy and tact. Good knowledge of the functions of financial institutions, their use of market data, and how financial instruments are traded (equities, bonds, derivatives, crypto, etc.). Knowledge of financial markets and associated terminology. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts would be added advantage. Troubleshooting and problem solving. Essential Qualities: Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication and skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Strong interpersonal skills to build client trust, navigate sensitive conversations, and influence internal decision-making. Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose As a Mainframe Automation Engineer within the Service Reliability department at Intercontinental Exchange (NYSE:ICE), you will play a critical role in enhancing the reliability and efficiency of our mainframe. Your primary focus will be on developing and maintaining automation tools and solutions that meet our high standards for customer service and incident reduction. You will collaborate closely with the Operations and support teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects related to our mainframe. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally. Responsibilities Develop and Maintain Tools: Build, deliver, and maintain tools and solutions for our operations platforms to meet customer service standards and reduce incidents. Troubleshooting: Actively troubleshoot issues during validation and production phases. Process Optimization: Update existing processes and design new ones to optimize performance. Customer Collaboration: Work with internal customers to understand their infrastructure automation requirements. Continuous Improvement: Participate in or lead continuous improvement projects driven by automation. Team Collaboration: Collaborate with team members to enhance existing projects. Quality Measurement: Create quality measurements to track project improvements. Technical Analysis: Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment. Documentation: Build and maintain both technical documentation and Standard Operating Procedures for break fix. On-Call Rotation: Participate in an on-call rotation as needed. Additional Duties: Perform any other activities as directed by management. Knowledge and Experience Experience: 3+ years of functional MVS systems experience, specifically related to Operating systems and a Sysplex environment. Software Development: Prior experience with software development, infrastructure development, or operations. JCL / JCLCheck: Proficiency in JCL and JCLCheck. Broadcom ESP: Proficiency in with Broadcom s ESP product. Server Administration: Strong experience with general system administration (Linux/Unix) with a focus on IBM Mainframe. IBM z/OS: Proficiency with TSO, LIBRARIAN and VSAM utilities. Automation Frameworks: Experience in leveraging automation frameworks. Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira). Version Control: Experience with Git and/or code repository services (SVN, CVS, BitBucket, GitHub, etc.). Preferred Scheduling Tools: Experience with Broadcom ESP and general workload management tools for the IBM Mainframe. Technical Operations: Experience in a Technical Operations role and or Mainframe operations role. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE owns and operates the worlds most advanced financial networks that are tasked with carrying market data around the world. Our networks are designed from the ground up to meet our unique performance constraints while remaining impeccably reliable. By joining the Infrastructure Development team you ll aid us in maintaining the networks as well as helping us continue to push the envelope with state-of-the-art technologies. A successful candidate will gain invaluable hands-on experience with state-of-the-art equipment and cutting-edge technologies in the area of computer networks and a solid knowledge of network protocols, concepts and solutions. The experience will not be limited to technology - this is also an opportunity to get a good understanding of the operation of a global organization, how global teams interact, how projects are developed, implemented and how strategies are executed. This role will have you joining our Infrastructure Development and Automation team where you will be working on our in-house automation platform, advanced network monitoring tooling, and other internal development projects. You will be exposed to all layers of these tools as well as learning the enterprise SDLC processes at ICE. In time you will help support other teams use of these tools and develop new features or improve existing ones. Responsibilities Write and maintain software that interacts with various network devices, tools, databases, and user input Gather requirements from relevant business owners Keep project stakeholders updated on progress Help ensure an orderly release management and SDLC process is followed Meet with technologists from other teams to ensure all new software appropriately captures the requirements, uses the best data sources, and does so in a secure manner Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Knowledge and Experience Essential The applicant is expected to have the following skills and experience on appointment: 5+ years of development experience Computer Science (or related field) degree Proficient software development skills Ability to work on development tasks with little external input Comfort with taking ownership of project deliverables Knowledge of general network principles and technology in WAN and LAN infrastructures Good written and oral communication skills and the ability to work with others on both an ad hoc and project team basis, across organizational boundaries Comfort with database technologies and terminology (e.g. ORMs, DB Models, Redis) Familiarity with GNU/Linux operating systems Excellent troubleshooting skills Beneficial The applicant will receive extra consideration if they have some of the following skills and experience: Development ability in Python, TypeScript/JavaScript, Go (golang), Java, C Ability to use RESTful APIs Ability to work with JSON, XML, YAML, and proprietary data interchange formats Familiarity with a DVCS (e.g. git) Familiarity with development dependency management tools (e.g. npm, pip, maven, etc) Familiarity with functional and integration testing Knowledge of common network automation services (e.g. NETCONF, eAPI, etc) Knowledge of Juniper products and Junos OS Knowledge of Arista products and EOS Knowledge of IT automation tooling (e.g. Ansible, Puppet, Salt) Self-organizing and ability to pick up next task independently Preferred The following skills and experience are particularly desirable but are not required for consideration: In-depth knowledge of networking protocols and deployments (e.g. BGP, MPLS, OSPF, IS-IS, VLANs, prefix-lists, ACLs, etc) In-depth knowledge of infrastructure automation and provisioning pipelines (I.e. CI/CD) In-depth knowledge of applications and services offered by ICE/NYSE Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose SRE headcount to assist with day-to-day activities supporting ESRE services related to incidents. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities. Responsibilities Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services. Collaborate with Product and Support teams to plan and deploy product releases. Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams. Ensure services are designed with 24/7 availability and operational readiness and rigor Implementation of proactive monitoring, alerting, trend analysis and self-healing systems Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services. Resolution of product/service defects or design changes, infrastructure changes, or operational changes Implement automated tests, automated deployments, and operational tools Knowledge and Experience 3+ years of relevant experience in Production support services environment as SRE engineer BS in Computer Science, Computer Engineering, Math, or equivalent professional experience Excellent troubleshooting skills, utilizing a systematic problem-solving approach Experience with elastically scalable, fault tolerance and other cloud architecture patterns Experience operating on AWS (both PaaS and IaaS offerings) Experience in both Windows (2016 R2+) and Linux Experience with Continuous Integration and Continuous Delivery concepts Good to have experience in Containerization concepts like Docker Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose As a Senior Manager, you will be working in a dynamic product development team while collaborating with other technical team members, management, and customer support teams. You will have an opportunity to participate in managing teams AND designing developing services utilized across product lines. The candidate would be responsible for technical deliveries and team management. Responsibilities Provide leadership to the team daily through various processes, fostering cross teams and internal collaboration. Provide the technical guidance to the team to build scalable services and applications optimized for the best customer experience, with scale, performance, security, and availability considerations. Lead effort to requirement, design, architect and write software components. Able to report the status and quality of team deliverables. Identify opportunities to improve and optimize applications and processes. Support diagnosis of complex developmental operational problems and improvements. Support the team members engagement and career development. Collaborate with global stakeholders and business partners for product delivery and its improvements. Follow company software development processes and standards. Unblock the team members from technical and solutioning perspective. Provide required support and assistance for production outage. Support the hiring needs for the team. Knowledge and Experience Bachelor s or master s degree in computer science, Engineering, or a related field 14+ years of software product development experience. Experience in building and managing development teams with multiple technologies. Experience in design and development with Java or .Net(C#) is must. Has experience of least one more other language like NodeJS or Python Experience in enterprise web-based application technologies and corresponding protocols. Different Application framework experience. Experience with at least one public cloud AWS, GCP, Azure (AWS preferred) and Exposure to serverless. Solid understanding of security concerns for web-based applications Good understanding of REST architectural style, Microservices concepts and technologies. Proficiency in the different development, integration and QA tools. Strong experience with database concepts (Relational and non-relational) Good to have exposure other tools and technologies: Docker, Pipeline, Terraform, Queuing, Caching Able to contribute on above mentioned technologies when needed. Schedule This role offers work from home flexibility of up to one day per week.

Overview Job Purpose The software developer is responsible for designing, developing and maintaining software applications and system for DDA platforms. This role requires strong understanding of programming language, software engineering principles and problem-solving skill to build high quality, efficient and scalable software solutions. The developer works collaboratively with cross function teams to create applications that meet business requirements. This role also required to identifying and resolving bugs, optimizing the performance and saying updated with emerging technologies. Responsibilities Develop and maintain java-based applications ensuring clean, efficient and reusable code. Work with senior develops to design application architecture and technical solution Participate in the code review process to maintain coding standard and quality Develop unit tests to ensure quality of the software developed Troubleshoot and resolve issues impacting the application efficiency. Work closely with cross functional teams to understand requirements and provide technical input. Stay updated with the latest java technologies, frameworks and development practices. Collaborate with Devops and QA team to support software deployment, monitoring and incident response Knowledge and Experience Strong proficiency in java, OOP and SOLID principles. In-depth understanding of java framework such as Spring Boot, Hibernate Etc Familiarity with RESTful APIs and building service-oriented architectures Strong knowledge of relational and no-sql database (Cassandra, Mongo) Knowledge of unit testing framework Experience is working/hands on CI/CD pipeline Exposer to KAFKA and FLINK framework Must have Bachelor s Degree (BE) in computer science with more than 3 years of developing the enterprise level services. Other work/general skills: familiarity with Agile development practices Strong Analytical skill with good ability to troubleshoot, debug and optimize the code Experience in solving complex technical problems Strong communication and interpersonal skills Schedule This role offers work from home flexibility of 1 day per week.

Job Description Job Purpose Monitoring and Incident Management (fix, Notification and Escalation) of the Production Environment Monitoring of Systems and Applications within ICE Data Services production environment. Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats. Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery. Open, and update production Incident tickets according to company standards. Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned. Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed. System and Application Production Readiness Work with other internal and external teams to expand and maintain operational run-books and other documentation. Application and infrastructure availability checks and tasks at scheduled times. Configuration of Monitoring Tools and alarms. Deployment Management Production deployments Approve and execute production deployment tasks. Miscellaneous Participate in disaster recovery, business continuity and workplace recovery events (practice and real life). Participate in continuous improvement programs, such as trend analysis of recurring issues. Provide and report on performance metrics of the environment. Follow the Handover process documented to bring the next shift up to speed and highlight priority items or issues. Responsibilities Monitoring of systems and applications within the ICE Data services business. Analyze and resolve the incidents within a stipulated timeline. Perform deployments during the regular maintenance windows. Closely work with Development QA teams on root cause tasks. Knowledge and Experience IT based University degree 0-3 years experience within IT systems support and/or operational support of applications, databases within both Windows and Linux/Unix OS environments. Proficiency in Bash (Linux scripting) and working knowledge of a broad range of Linux and Windows core utilities/applications, Working knowledge of networking: specifically TCP and UDP Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours and days, including weekends and bank holidays. Strong skills in the following areas Business English verbal and written communications skills High level of general IT skills with email and MS Office Applications Logical approach, critical thinking, and analytical problem-solving skills with an ability to identify the root cause(s) of a problem. Works as a team player - able to interface / liaison effectively with a variety of different kinds of IT and non IT contributors and personalities across the organization. Maintains effective relationships with individuals and the team as a whole. Able to build team morale and motivates individual members of the team effectively by recognizing their contribution. Shares own knowledge and encourage team members to share their knowledge. Identifies opportunities to encourage positive changes within operations. Achieve a high level of performance from self and team. Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur. Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task. Self-confident and assertive. Schedule This role offers work from home flexibility of one day per week. Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

Job Description Responsibilities Develop, maintain and enhance data driven automated tests and framework to support code drops in various environments for development, test and build deployment teams. Be an active participant in planning and designing product features with the ability to view the product from a customer perspective. Executes, updates, and maintains existing test automation frameworks, solutions and test scripts. Plans, builds, and designs new automation to support new builds and release of the code. Produces clear and meaningful automated reports to provide test results for each execution. Review and triage all Defects with Product Owner, Business Analyst and Dev and plan for in future releases. Works closely with Developers, QA and other project team members to analyze test results, locate problems, identify root causes and develop solutions. Documents clear and detailed defect reports including steps to reproduce actual and expected results. Is proactive in following up with developers and product owners on open defects. Knowledge and Experience Bachelors or Masters in Computer Science or similar. 5 years or more experience in Testing with emphasis on test automation using Java, TestNG and Maven. Experience working as Test Automation Engineer focused on Restful API testing and Microservices. Must have experience with automation on Web UI testing using Selenium. Experience working with Github and Jenkins in a CI/CD environment. Demonstrated track record of design or setup or extensive working knowledge of large complex API web service automation framework. Knowledge in automating AWS, API, RESTful web service testing using JAVA. Experience with Amazon AWS (Dynamo DB, Kinesis, SQS, Cloudwatch) and Splunk will be an added advantage. Experience working with Agile testing methodology preferably SCRUM. Strong skills in relational and non-relational databases: PostgreSQL/MSSQL, or similar. Strong analytical skills, attention to detail and excellent troubleshooting/problem solving skills to address complex technical problems. Team player with strong communications skill Ability to work on multiple concurrent tasks. Familiar with using source control software, bug reporting software preferably JIRA. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Intercontinental Exchange (ICE) is seeking a Senior Full Stack Engineer who will be responsible for building and supporting our CRM Platform. Our CRM Platform (Surefire), helps thousands of mortgage professionals win new business, drive repeat business and earn more business relationships. With intuitive set-it-and-forget-it workflows and award-winning content, you can effortlessly maintain and deepen your connections with borrowers, recruits, members, brokers and real estate agents - all through one powerful platform. Working in our team you will have chance to make a difference in CRM market and help our customers to find their dream homes. You will be working and cutting edge technologies React JS, Node JS, Cloud Platforms (GCP/AWS) and more. Responsibilities The Senior Full Stack Software Engineer acts as a technical person to develop robust, best in class software for the ICE Products. The Senior Full Stack Software Engineer will work on software development initiatives from initial design through testing, with attention to details. Including work on full stack environment from GCP/AWS infrastructure automation to UI performance. This role will come with solid experience in emerging and traditional technologies such as: AWS/GCP infrastructure services, node.JS, React, .NET, C#, REST, JSON, XML, HTML / HTML5, CSS, NoSQL databases, relational databases etc. As a Sr. Full Stack engineer you will play an integral role in ensuring that ICE designs, implements, and maintains secure coding practices to the highest security standards. In addition, this role includes: Product Development - Support the Software Development Lifecycle from design review through testing. Agile Methodology - Responsible for leading software enhancements, defect corrections, integrations of features through incremental releases using agile principles. Tools Management - Focus on automation while implementing, maintaining, and integrating cutting-edge technologies to ensure software is scalable with optimal performance. Developer Growth - Write sustainable software by ensuring all functionality/features have detailed documentation. Design innovative software solution to improve performance and scalability. Able to work effectively in a team environment, as well as cross functionally. Assist with setting development best practices and standards. Software Architecture - Contributing to improve and inovate legacy and mordern architecture and alining with cloud software best practices Knowledge and Experience Team attitude/cluture and desire to develop 1st class applications 5 - 8 experience in enterprise software development experience Experience with advanced JavaScript, CSS and functional programming Strong experience with NoSQL databases, Mongo DB and relational databases (MySQL, MariaDB, Postgres) Hands on experience with at least one JavaScript framework such as React and/or Angular. Hands on experience in Node JS at least on backend framework viz. Express JS. Knowledge of cloud technologies AWS and/or GCP. APIs RESTful design concepts, design by contract, and JSON-pure APIs Experience with iterative/test driven development, code refactoring and continuous integration Experience with client-side testing tools like Jest, Enzyme, etc. Knowledge about browser quirks and can develop/optimize across different browsers Passionate about learning new technologies and adapting to complex and fast-moving environments Preferred .Net and C# Docker Containerization TypeScript Webpack Git JIRA SDLC Processes Schedule This role offers work from home flexibility of one day per week.