Job Description Job Purpose You re someone who enjoys being directly accountable for the reliability of a business-critical, large- scale enterprise system You re comfortable guiding and making decisions with limited information and are capable of operating within the trade-offs present when solving for immediate needs versus solving with bigger scale solutions You might be considered an authority in systems reliability and you feel rewarded by working to develop operability culture in a quickly growing and changing environment You enjoy owning a wide and diverse set of problem areas and are willing to go out of your lane to affect change You may have developed metrics, log aggregation or performance analysis systems in your career Does this sound like youIf it does, keep reading! You just solved a critical customer issue Your small and agile team is anticipating kudos across Customer Success Product Engineering as they ve been busy shipping best- in-class measurement and analytics tools to our platform that are ready to use and as approachable as possible You ve just attended a postmortem for a severe incident, and during the course of the meeting the team identified a big-scale way to add a new capability to the platform that not only prevents that type of outage, but potential similar outages in many other areas of the business You ve saved the company a significant amount of capex and lost revenue in your first 6 months, paying for your own position in the process! And a happy customer is an add-on revenue Responsibilities Manage and support our database platforms (Microsoft SQL Server) on Public Cloud Private Cloud environments Cover all aspects of Availability, Scalability, Performance and Security for Databases Automate self service solutions for the database platform Participating in a global on-call rotation and weekly release maintenance windows Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, and successfully handle multiple priorities Low tolerance for inefficiency and the burning desire to automate anything that can be automated Knowledge and Experience Experience with managing and troubleshooting databases in high performance, multi-user web applications Proficient in Microsoft SQL Server (2016, 2017, 2019) Experience building and managing production environments on Private and Public cloud (AWS) Proficient in applying Microsoft SQL Server capabilities to business problems Proven experience in database design for performance, security and scalability Strong working knowledge of Linux and Windows Server Strong verbal and written communication skills Excellent technical problem-solving skills and aptitude to learn new technologies and methodologies Professionalism, positive outlook, respect and courtesy to customers and all associates Experience in working in a 24/7 team managing large data centers 4+ years SQL Server development and administration (SQL Server 2008- SQL Server 2019) MongoDB or PostgreSQL Server administration is a plus Public Cloud experience on AWS offerings is a plus 3+ years experience with database and system internals and performance tuning 3+ years SQL Server development covering SQL T-SQL code B Sc in Computer Science, Computer Engineering or equivalent experience Experience with Linux and open source software experience highly desirable Schedule This role offers work from home flexibility of one day per week

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time AR Billing Analyst. The AR Billing Analyst will have the following responsibilities: Perform AR/OTC billing activities for various revenues streams, such as Options and Equities Trading fees, Listing fees, Pricing and Reference Data fees, Connectivity fees, Market Data fees, Regulatory fees and other miscellaneous billing fees. Complete AR billing implementations to address additions, modifications and terminations of service within accounts timely and accurately. Review fee schedules within customer contracts to ensure billing is done accurately based on contractual terms. Communicate with various business units, colleagues, and customers to resolve inquiries and/or discrepancies. Perform invoicing quality review and make recommendations to enhance billing methods, processes and controls. Consistently meet all required deadlines for timely collection/remittance of revenue. Monitor and maintain billing inboxes for customer inquiries and respond promptly and professionally. Knowledge and Experience The position of Billing Analyst will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. At least 1-2 years of prior billing experience. Candidate must possess excellent verbal and written communication skills. Candidate must have strong organizational skills with extreme attention to detail. Intermediate to Advanced Microsoft Excel skills are required. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Candidate must be able to handle confidential and sensitive information in a professional manner. Experience dealing with a large customer base is a plus. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Associate The Accounts Receivable Associate will have the following responsibilities: Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances Develop and maintain good rapport with customers and internal business owners Maintain and update customer contacts within the billing system Initiate credits and adjustments to customer accounts with correct ledger coding Assist with other duties, as assigned by management team, in timely and accurate manner Incorporate feedback received from management to ensure performance and productivity expectations are being met Knowledge and Experience The position of Accounts Receivable Associate will have the following requirements: Associate or Bachelors degree in Accounting or business-related field Minimal related work experience is required, but must be hard-working and have strong desire to learn Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement The candidate must be detail-oriented and possess strong organizational skills Ability to work in a fast-paced environment and have the flexibility to handle various job assignments Strong customer service and both verbal and written communication skills are required Candidate must be able to handle confidential and sensitive information in a professional manner Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must Schedule This role offers work from home flexibility of one day per week

Job Description Job Purpose The New York Stock Exchange, a subsidiary of Intercontinental Exchange, Inc. (ICE) presents an opportunity for a full-time Senior Developer to join a team responsible for systems development in a high throughput, low latency trading environment. The Senior Developer will have experience in all phases of software development lifecycle, from requirements gathering, to design, coding, unit testing, debugging and supporting in production. This position requires technical proficiency/problem solving as well as an eager attitude, curiosity, professionalism and solid communication skills. The successful candidate will play a key role in building and automating low-latency, high throughput back end software systems to continue to maintain a leading position in low latency trading. The ideal candidate should be knowledgeable in performance oriented programming, automation, relational database systems, python, C/C++ . Strong written and oral communication as the applicant will frequently be interacting with development, testing and operations teams. Responsibilities Develop framework, tools and scripts for trading system development. Develop automation framework and scripts for production monitoring and verification. Collaborate with architects and developers to understand the system functionality and behavior. Develop tools and scripts for Continuous Integration and Delivery. Collaborate with other Developers and QA Engineers to execute full cycle integration, functional, regression and performance testing. Continuously improve the system performance and propose better solutions. Provide on-call technical support during business and, occasionally, off hours depending on rotation and/or subject-matter expertise on a given component. Effectively interact with business and operations for solving design and operational challenges. Knowledge and Experience 3+ years hands on experience in programming language like C/C++, Python, Java on Linux. 1+ years hands on scripting experience in Perl, shell, etc., Experience with code analysis and coverage tools like gdb, Valgrind, Coverity. Experience with supporting production changes, UAT testing and debugging production issues. Strong understanding of computer science fundamentals, algorithms and data structure. Strong automation skills. Good understanding of TCP/IP and Multicast network protocols. Ability to work in a highly demanding and fast-paced environment. Experience with trading, market data and financial applications preferred. Bachelors degree in Computer Science or Engineering. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Intercontinental Exchange (NYSE: ICE) is a Fortune 500 company that operates global markets and clearing houses, and delivers information and technology designed to help companies around the world manage risk, access information and raise capital. We serve customers in over 70 countries with a team of world-class employees. We recruit passionate, knowledgeable professionals and offer a collaborative, results-oriented environment where they help build innovative solutions to help our customers thrive in global markets. At Intercontinental Exchange, our diverse team is working to create and improve technology that solves market structure challenges for market participants around the world. Whether it s designing and managing the tech infrastructure for global trading and clearing or developing leading-edge market data solutions, our teams are a critical part of global markets. As we continue to grow and expand, we re looking for motivated, results-oriented professionals who share our entrepreneurial spirit and commitment to improving the global marketplace. We offer a comprehensive and competitive compensation and benefits package to ensure the health and financial security of our employees. IDD (ICE Data Derivative) team is primarily focused on analyzing CDS and Bonds prices provided by real time traders. This role is pivotal to the data collection process. The data we maintain enables us to provide a variety of market trusted products to our clients. We offer experience working in dynamic, professional, fast paced environment, friendly and multicultural colleagues and robust career progression. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the travelling community. Responsibilities Candidates are required to help build and enhance the Bonds & CDs pricing data for our Derivative Business Candidates are responsible for setting up securities, reference data to price the securities. Seeking ways to improve current processes by leveraging the tools available to identify inefficiencies Navigation of applications pertaining to work environment and operational requirements Knowledge of basic data terms and terminology related to team s functions Expected to interact with external contacts on regular basis to procure required market information Identify data quality issues, recommending procedural and technical changes to improve productivity and data quality for ICE Data Services; Partner with various areas (Content Group, Quality Group, Product) to provide support for clients requests and challenges Work with Data Collection and Product to achieve common goals of improving data quality, accuracy and timeliness Knowledge and Experience Candidate should have strong interpersonal, written, reading and oral communication skills as job requires them to interact with external contacts Individual must have strong analytical and problem-solving skills MBA Finance or equivalent PG from a reputed institute/college with 0-2 years of experience Proficiency in Microsoft Office applications Must be results-oriented, self-motivated and have the ability to thrive in a fast-pace environment Strong analytical skills Strong attention to detail and time management Ability to automate processes using VBA and Macros is a plus Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Intercontinental Exchange, Inc (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services We connect businesses around the world to unique opportunities in markets that drive the global economy We are a diverse and inclusive company that values innovation, collaboration, and excellence ICE team members work across departments and traditional boundaries to innovate and respond to industry demand A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism As an Identity and Access Management (IAM) professional, you will be responsible for ensuring the security and integrity of our IT systems and applications You will design, implement, and maintain policies and systems that control user identities, credentials, roles, and permissions across various IT platforms and applications You will also monitor and audit user activities, troubleshoot issues, and comply with IT standards and regulations To succeed in this role, you will need strong technical skills, analytical thinking, problem-solving abilities, and knowledge of IT security best practices Responsibilities Works independently on multiple IT projects as a project team member, occasionally as a project leader Works on moderately-complex to complex system issues or projects that require increased skill in multiple IT functional areas May coach more junior staff Ensure release management and SDLC processes are followed Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users Develops and manages IT systems for business units across the enterprise Develops and implements strategies to follow IT policies and procedures Prepares status reports on related IT functions and related projects to ensure management is appraised of current workload Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness Provides direct support to the business and IT staff Gather and document requirements from relevant business owners Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Properly support and manage user access and passwords per IT policies and procedures Proposes and implements systems enhancements that will improve the reliability and performance of the system Monitors usage and performance Installs, maintains, and upgrades internal server hardware and software systems used for designing and developing company products Troubleshoots server, software, and hardware issues Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs Researches, evaluates, and recommends software and hardware products Maintain a secure systems environment Provides new hardware specifications based on application needs and anticipated growth Performs other related duties as assigned Knowledge and Experience Bachelor s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience Knowledge of relevant IT system issues, techniques, and implications across more than one server platform Must have extensive knowledge in networking, databases, systems, and/or Web operations with a primary focus on IT system administration, IT application administration but may be involved in developing enterprise IT strategies, management of projects and more complicated issues Typically requires four (4) or more years of combined IT and Identity Access Management work experience with a broad range of exposure to systems analysis, applications development, along with infrastructure design and administration with at least two (2) years of experience in the IT Engineering role Professional certification such as CISSP, CISM, etc is strongly preferred Preferred Knowledge of ICE business environment and the ability to evaluate implications of changes to IT systems Knowledge of relevant legal and regulatory requirements Knowledge of common Identity Access Management frameworks Experience working with a diverse range of data sources/streams and managing these effectively Excellent analytical, decision-making, and problem-solving skills Knowledge of multiple operating systems and related utilities and hardware Knowledge of storage management, TCP/IP, and network monitoring and tools Knowledge of Database design and Running SQL commands Knowledge or Hands on Experience writing and running scripts Knowledge of technical writing principles and practices Skill to effectively analyze and solve problems Skill in software installation and maintenance Ability to work independently as well as with a team Ability to communicate effectively verbally and in writing Ability to establish and maintain effective working relationships Strong background in operations, processes, solutions, and technologies Strong understanding of policy, compliance, and best practice Identity Access Management principles Working knowledge of Linux, Windows, and Network Operating Systems Knowledge of infrastructure, key processes, and technology-oriented risk issues, specifically around Identity Access Management and privacy Experience with enterprise risk assessment methodologies Proficiency in project management Results oriented, business focused, and successful at interfacing across multiple organizational units Experience with SaaS Solutions and Vendor Mgmt (i e Vendor Ticketing Support and Escalations) Schedule This role offers work from home flexibility of one day per week

Job Description Job Purpose The Senior Administrator, Systems Engineering is responsible for supporting and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. Additionally, the Senior Administrator is responsible for software builds and releases, which includes the design, development, and support of builds, scripts, and installation procedures, such as source code control and issue tracking. This position requires understanding of both software development and operations and how to identify manual processes and automate them using various automation tools. This individual works as part of a results-oriented, service-delivery team and supports other engineering and operations teams. Additionally, the Senior Administrator performs root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives. Responsibilities Assist in the design, planning and implementation of server and SDLC solutions Tune systems for maximum available performance Evaluate, test, and integrate new operating system versions, drivers, and patches Provide technical analysis, resolve problems, and propose solutions Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Train with senior team members to learn the ICE Infrastructure Participate as a resource for project driven initiatives Identification and automation of manual tasks using scripting and application development Investigate and adopt new technologies/tools as needs arise Provide first level support for all server related issues across the Enterprise in a 24/7 environment Configure Jenkins services for both builds and deployments Administer and troubleshoot build and deployment issues Takes initiative, is detail-oriented, and demonstrates excellent verbal, written, and interpersonal communication skills Knowledge and Experience Intermediate-level experience in any one of the below: Build automation and configuration management Git/Bitbucket Jenkins/Maven/Gradle Linux (Redhat variants preferred) and Windows operating systems API Endpoints Scripting languages, such as Bash, Ruby, Groovy, Powershell, Python Jira, Service Now Top-tier critical thinking and problem-solving skills Ability to work in a service-oriented team environment Project Management, organization, and time management skills Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Speak fluent English Preferred Degree in an engineering discipline or equivalent experience in Systems Engineering Exposure to AWS, Docker, Kubernetes, or other container technologies Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose The QA Analyst II will be part of a team responsible for reviewing requirements, test documentation, functional testing, and end-user training for global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst II will bring experience with testing software, requirements review, training users, and functional testing. Responsibilities Test and support corporate applications e.g. (ServiceNow, Oracle cloud, ORMB etc) Develop, execute, and maintain test cases for new and existing application features. Report defects, help manage the triage process and ensure all issues are handled efficiently. Exposed to automation test execution and automation test script maintenance. Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions. Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production. Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment. Document changes and author documentation on software functionality Provide timely status updates and assist the team in making decisions about release readiness. Exceptional Performer Competencies Enhances team and coworkers through knowledge sharing and implementing best practices in day-to-day activities. Takes initiative to continually learn and enhance technical knowledge and skills. Knowledge and Experience Bachelor s degree in computer science or related field Three or more years of experience in Software testing Problem solving skills. Project/time management Strong verbal, written, and interpersonal communication skills. Experience with Enterprise applications (e.g., ServiceNow, SharePoint) Knowledge of financial applications and accounting is a plus Ability to work independently as well as within a team environment. Knowledge of test case mapping and execution, test management tools and test case writing techniques Experience with Web Services / Web APIs including both SOAP and REST. Experience with the any of following technologies/tools is a plus: Python, XML, SharePoint, Jive, Selenium Experience with Test Automation, JavaScript, web design, web applications, data structures are a plus Schedule This role offers work from home flexibility of one day per week.

ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency In this Staff Software Engineer role, you will be working in a dynamic development team while collaborating with other developers, product management and customer support teams You will have an opportunity to participate in designing and developing services utilized across product lines All our products are deployed in public (AWS) and/or private cloud environments Responsibilities Expertly able to analyze needs and requirements of existing and proposed systems Develop technical specifications Responsible for highly sensitive or critical problem determination Able to diagnose complex developmental & operational problems and develop change management process Able to recommend upgrades & improvements at a component level Identifies both benefits and detriments for proposed solutions Maintain broad experienced-based understanding of business and impact of industry trends Mentors junior engineer Able to lead small teams, run planning meetings and facilitate accurate estimation of tasks Develops models of business functionality through prototyping Participates in design and code review and code management Identifies improvements and new processes Identifies tools and processes for problem determination Knowledge of computing infrastructure, including impacts on developmental & operational environments, and able to perform integration testing Able to influence and collaborate closely with groups in and outside the development team (eg QA, Product Management, UX, SRE) to achieve high quality and predictable results, Work with Implementation Team to ensure that roll out of our applications to new customers is successful, Lead R&D efforts in the area of selected topics Rotate between product teams to ensure that they have all the engineering and architectural support they need Knowledge and Experience 8+ years of direct experience with modern web stacks, design, development and deployment of high volume web applications and APIs Working knowledge of relational database design and management Expertise with object-oriented languages, especially with Java History of building resilient, stateless, scalable, distributed and observable systems Experience in building services (REST and SOAP) with high focus on performance Expertise with microservices and knowledge of modern cloud services (AWS) Practical perspective on software engineering discipline, focus on learning and delivering, and passion for high quality You build it - You own it mentality is a must Sense of ownership is paramount to achieving success Great energy and enthusiasm with a positive, collaborative working style, clear communication and writing skills Bachelor s in computer science or equivalent experience Masters degree is preferred Technology stack Java 8+ PostgreSQL Apache Kafka AWS Docker Kubernetes Terraform Schedule This role offers work from home flexibility of one day per week

Overview Job Purpose The ICE - Partner connect team is seeking a Senior Quality Assurance Engineer who has experience in the Mortgage domain This role will be responsible for building reviewing complex test scenarios, writing executing test cases, creating new and maintaining automation scripts using inhouse automation framework and ensuring quality releases There will be exposure to automation test frameworks The ideal candidate will be results-oriented, self-motivated and can thrive in a fast-paced environment This role requires frequent interactions with project and product managers, developers, QA, and other stakeholders, to ensure delivery of a world class quality solution to our users Responsibilities Ability to blend analytical/technical skills to test functionality Collaborate and interact effectively across multiple teams and functions Design/execute/validate complex scenarios and test cases at component level and Project level Plans, design and build complex data driven automation to support new builds and code release Execute, update, maintain and refactor existing test automation scripts and framework solutions Produce clear and meaningful automated reports to document test execution results and test coverage Able to Innovate and simplify Learn and research independently Willingness to be adaptable with a team first focus Participate in demos, retrospectives, and contribute to continuous improvements Diagnose problems and report bugs/observations Proactive in following up on open tasks Participate in code reviews Provide recommendations on improving testability of services and applications Document clear and detailed defect reports including steps to recreate and track test results Flexible to work on different project based on company needs May require overtime or off-peak hours to meet commitments Offshore -onsite coordination Knowledge and Experience Computer Science Degree or equivalent from a fully accredited college or university 7-10 years of experience in Quality assurance and Automation with strong skill set including Java concept Must have experience with Restful API testing and Microservices, JSON, XML files Must have knowledge of GitHub, TestNG, Maven and Jenkins Must have experience working with JIRA for Agile Development, Defect Management and Test Case Management Must have automation experience handling automation frameworks, backend API and UI automation Good to have experience with logging tools such as Splunk, Kibana In-depth experience with Agile methodology and Scrum Understand various testing types and implement Risk Based Testing as needed Familiarity with relational databases and intermediate SQL Familiarity with Jira, Confluence, Jenkins, Git and Postman Strong analytical skills, attention to details and excellent troubleshooting/problem solving skills to address complex technical problems Team player with strong communication, organization and planning skills, ability to work on multiple tasks concurrently Proactively communicate and coordinate with coworkers, peers, and management through written and verbal communication Previous experience with Lending companies, knowledge of the mortgage industry is a plus Schedule This role offers work from home flexibility of one day per week

Job Description Job Purpose The Senior Specialist will be assigned to oversee a territory of high value customers The role is expected to build up a deep understanding of the services our accounts are contracted for, the underpinning infrastructure, as well as the customer s use of our products in downstream applications and users Responsibilities Ensures the infrastructure in place is optimized and future proofed to deliver the services in the best possible way Any current or future capacity/performance constraints or technology obstacles are understood and mitigated ahead of time Pro-actively organize customer meetings, technology and content workshops, product, and strategy presentations Maintains an expert view on all product roadmaps and ensures our customer knowledge of upcoming new content additions, technology enhancements and strategic product launches Navigates and networks key business sponsors and technical leads to drive increased adoption and usage of our data Ensures all ongoing service incidents are prioritized and acts as a point of escalation to help resolve and if necessary, expedite any perceived issues impacting service Works closely with Customer Engineering, Client Services, Delivery, and Exchange Relations to oversee any project related work Knowledge and Experience 7-10 years of experience in the market data, front office and/or electronic trading domain in a Technical Account Management, Client Success, Pre-Sales, Support or Product capacity role Significant exposure to associated technology, connectivity, terminology, vendors, trading venues, market forces and regulation Excellent understanding of financial markets, the trading life cycle and related terminology Knowledgeable of various asset classes covering real-time data, referential and historical data Technical Skills Expert user of Microsoft Excel, Visio, PowerPoint Understanding of networking and associated protocols UNIX or similar command-line experience (desirable) Programming experience at some level in Java, C# or C++ (desirable) Personal Skills Confident and professional communicator, both verbal and written Logical and methodical at troubleshooting Comfortable following established processes and procedures as well as identifying the need for process improvement where needed Ability to multi-task and prioritize under pressure Strong presentation and organization skills Excellent time management skills Fluent in Business English Schedule This role offers work from home flexibility of one day per week

Job Description Job Purpose The Business Operations Associate works with clients and vendors (notaries) of The Closing Exchange (TCX) to facilitate order processing, scheduling, order completion including quality and follow-through, and resolution as needed to ensure successful completion of the signing experience. Additionally, the associate may be utilized to assist with vendor support and the management of TCX s vendor portfolio. Responsibilities Facilitates order placement and scheduling as needed, cancellations, and changes to orders. Enters/updates data from emailed orders into The Closing Exchange production application. Ensures client is informed, including to confirm receipt of orders, inquiries, and escalations, clarify special order requests and instructions. Initial point of contact for incoming emails and chats from clients and signing agents. Routes received inquiries to appropriate person or department when needed. Facilitates the assignment of vendors to clients for orders received. Ensures assigned vendors meet or exceed company and client requirements. Works to ensure client service level agreements (SLA s) are met. Maintains knowledge of all other service delivery functions. Other duties and responsibilities to support operational processes as defined. Knowledge and Experience Minimum 1 years professional work experience. Experience in dispatch, vendor management, or customer service. Experience in U.S. mortgage, title, or collections preferred. Excellent English language written/verbal communication skills. Demonstrated ability to work with multiple customers and accounts simultaneously. Detail oriented, proactive, and organized. Must display professionalism in communication and interaction with team members and clients. Ability to interact and work with others as part of a team and remove barriers to the team s success. Schedule This role is onsite in our Pune or Hyderabad location.

Job Description Job Purpose ICE Mortgage Technology is driving value to every customer through our effort to automate everything that can be automated in the residential mortgage industry. Our integrated solutions touch each aspect of the loan lifecycle, from the borrowers "point of thought" through e-Close and secondary solutions. Drive real automation that reduces manual workflows, increases productivity, and decreases risk. You will be working in a dynamic product development team while collaborating with other developers, management, and customer support teams. You will have an opportunity to participate in designing and developing services utilized across product lines. The ideal candidate should possess a product mentality, have a strong sense of ownership, and strive to be a good steward of his or her software. More than any concrete experience with specific technology, it is critical for the candidate to have a strong sense of what constitutes good software; be thoughtful and deliberate in picking the right technology stack; and be always open-minded to learn (from others and from failures). Responsibilities Develop high quality data processing infrastructure and scalable services that are capable of ingesting and transforming data at huge scale coming from many different sources on schedule. Turn ideas and concepts into carefully designed and well-authored quality code. Articulate the interdependencies and the impact of the design choices. Develop APIs to power data driven products and external APIs consumed by internal and external customers of data platform. Collaborate with QA, product management, engineering, UX to achieve well groomed, predictable results. Improve and develop new engineering processes tools. Knowledge and Experience 6+ years of building Enterprise Software Products. Experience in object-oriented design and development with languages such as Java and/or Scala Experience building REST based micro services in a distributed architecture along with any cloud technologies. (AWS preferred) Knowledge in Java/J2EE frameworks like Spring Boot, JPA, JDBC and related frameworks. Built high throughput real-time and batch data processing pipelines using Kafka, on AWS environment with AWS services like S3, Kinesis, Lamdba, RDS, DynamoDB or Redshift. Experience with a variety of data stores for unstructured and columnar data as well as traditional database systems, for example, MySQL, Postgres Proven ability to deliver working solutions on time Strong analytical thinking to tackle challenging engineering problems. Great energy and enthusiasm with a positive, collaborative working style, clear communication and writing skills. Experience with working in DevOps environment - you build it, you run it Demonstrated ability to set priorities and work in a fast-paced, dynamic team environment within a start-up culture. Experience with big data technologies and exposure to Hadoop, Spark, AWS Glue, AWS EMR etc (Nice to have) Experience with handling large data sets using technologies like HDFS, S3, Avro and Parquet (Nice to have) Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose A Business Analyst plays a crucial role in analyzing business processes, identifying areas for improvement, and implementing solutions that drive business success This role involves working closely with stakeholders to gather requirements, identify goals, create documentation, and support the development of data-driven insights and analyze current processes to determine what can be improved to achieve their desired outcome In addition to managing our master data set and assisting with data-related problem solving, the individual should possess a thorough understanding of the most widely used data analysis tools Data Document Automation (DDA) is an automation solution that automates key business processes for lenders, investors, and servicers Data and Document Services (DDS) provides critical value-added services to Lenders, Investors and Servicers Responsibilities Effectively gather and manage the requirements from multiple stakeholders, perform analysis and prioritize tasks to meet deadlines Interpret, evaluate, and analyze facts and information required for providing logical solutions Well versed with Agile Methodology and Adoptable to changing business needs Perform data analysis to create reports, identify trends, patterns and correlations based on the data Collaborate with the stakeholders to understand the requirements and provide data driven solutions Work with cross functional teams to spec applications around data ingestion, validation normalization Develop and maintain documents and reports to share requirements and metrics Maintain and update documentation throughout the project lifecycle Ensure data accuracy and integrity by performing regular data quality checks and validations Review test results and reports to ensure requirements are met as per the expectation Good understanding of PII data and protect data to which they have access Knowledge and Experience Bachelor s Degree and equivalent industry experience in Information System /Business Analytics or Data Analysis Strong verbal and written communication Should be able to collaborate with multiple teams in different geographies at different levels in the organization Experience managing accuracy and integrity of data in all analysis, reports and deliverables Proven experience with identifying issues and developing solutions that enhance data and document analysis processes and outcomes Experience working independently and collaboratively in a fast-paced, dynamic environment Expertise in data analysis tools and techniques, including Python, XML, Json and MS office Sound knowledge of US Mortgage industry, mortgage documents and processes will be added advantage 3+ years of work experience as a business analyst or Data Analyst Schedule This role offers work from home flexibility of one day per week

Job Description Job Purpose The System Operations Analyst II provides advanced assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. Responsibilities Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis. Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures. Mentor and train junior analysts in troubleshooting and system administration tasks. Control computer systems on schedule using computer system consoles, operator checklists, and third-party software. Knowledge and Experience Bachelors degree or equivalent systems/application support experience. Intermediate-level experience with Linux Operating System. Proven ability to work in a service-oriented team environment. Strong customer focus and dedication to providing the best possible user experience. Effective communication skills with both technical and business resources. Strong logical thinking, critical thinking, and analytical problem-solving skills. Demonstrated reliability, flexibility, and attention to detail. Scheduling flexibility required. Preferred Experience in the financial and investment industries/technologies. Intermediate Unix Shell scripting skills. Intermediate customer service experience. Good knowledge of FIX Protocol. Experience with enterprise monitoring solutions. Strong understanding of TCP/IP, UDP, and Multicast protocols. Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit). Schedule This role offers the flexibility of working from home up to one day per week.

Job Description Job Purpose As a Mainframe Systems Operations Analyst within the Operations and Technology teams at Intercontinental Exchange (NYSE:ICE), you will be responsible for monitoring and managing processes, jobs, and batches on IBM Mainframes. Your role is crucial in ensuring the smooth operation of our mainframe systems, investigating and resolving issues, and maintaining high standards of performance and reliability. You will work closely with team members to support our global market infrastructure, enabling customers to manage risk and make informed decisions. Responsibilities Mainframe Console Management: Monitor and control a mainframe console to process and complete jobs. Error Investigation: Investigate error conditions in job/computer processing, equipment malfunction, and network (on-line) performance. Standard Procedures: Invoke standard procedures in response to job abends or other process issues. Preventive Maintenance: Set up, prepare, operate, and perform preventive maintenance monitoring on IBM Mainframes. Network Control: Control and monitor the on-line network from the central network control center. Additional Duties: Perform other related duties as assigned by management. Knowledge and Experience General IT Experience: Minimum of 1-3 years of general IT experience. IBM Mainframe Experience: Minimum of 1-3 years with IBM operating systems and IBM Mainframe. Batch Processing: Experience working in a high-volume batch processing environment. Technical Abilities and Skills Requirements TSO/ISPF: Experience with TSO/ISPF. IBM HMC: Knowledge of IBM HMC computer operating procedures. Operator Procedures: Knowledge of operator procedures for applications and operating system software. JCL: Experience with JCL, break fix, etc. Peripheral Equipment: Knowledge of off-line and peripheral equipment operation and maintenance. Central Console Control: Skill in controlling processing through a central console and maintaining production operations. Technical Instructions: Skill in following oral and written technical instructions and maintaining records. Communication: Ability to communicate effectively verbally and in writing. Interpersonal Skills: Ability to establish and maintain effective working relationships with employees, internal and external customers. Tape Management Software: Experience using tape management software. Monitoring Tools: Familiarity with monitoring tools including IBM OmegaMon, Spectrum, and/or BigPanda. Preferred Skills Interpersonal Skills: Demonstrates strong interpersonal skills and is at ease working with many different teams. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity issue resolution. Mentors EUC Analysts and Engineers in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Engineer core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 5 - 10 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows Mac operating systems Schedule The role is onsite in our Hyderabad office.

Job Description Job Purpose We are seeking a highly skilled and experienced Senior QA Engineer to join our Quality Assurance team. The candidate should have a strong background in Quality Assurance principles, methodologies, and tools, leveraging their extensive expertise and judgment to strategize and achieve objectives. The role requires the ability to objectively assess software applications, collaborate with Business Analysts and End-Users to comprehend requirements, and engage with Developers to grasp the implications of changes for effective debugging and improvement of ICE Data Services applications. Responsibilities Analyze functional requirements to gauge their impact on software applications and derive comprehensive test cases from them. Write concise, complete, well organized bug reports, test cases, and status reports. Actively participate in the setup, configuration, and maintenance of software test environments. Evaluate the application and test cases to be automated. Work with QA Engineers to create a library of automated tests to maximize test coverage. Examine product architecture to propose and design tools tailored for automation testing. Collaborate with supervisors to assess and suggest enhancements, document QA processes, and enhance testing practices. Provide release support during production software deployment. Cultivate a break-it attitude while simultaneously demonstrating strong problem-solving skills. Knowledge and Experience 8+ years of hands-on experience in the field of Software Quality Assurance Bachelor s degree in computer science, electrical engineering, math or equivalent preferred Strong knowledge and hands-on experience with the following technologies: Automating test cases in Playwright (Preferred)/Cypress/Selenium Experience in either Python or Java SQL UNIX / LINUX Strong written and verbal communication skills Strong analytical and problem-solving skills Attention to detail and ability to work on multiple projects at same time Experience with mainstream defect tracking and test management tools Experience in the financial industry with an emphasis on fixed income products preferred Experience with code version systems like SVN, Git preferred

Job Description Job Purpose ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange. EUC plays a part in helping all teams do their jobs better, and we collaborate with our technology leaders as they transform the world s financial markets. Intercontinental Exchange is seeking a motivated End User Computing Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. ICE s End User Computing group has reach into every aspect of our fast-paced, dynamic company, using cutting-edge technology and tools to provide for the needs of our users and the company. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills. Responsibilities Be part of a matured and experienced Global End User Computing team, balance technical problem-solving, customer service, and collaboration to ensure that the users throughout the organization can access and utilize the hardware and software they need for work. Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted. Finds creative solutions - Improves processes and share innovative ideas. Is clear and accurate in verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback. 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends. Provide end user hardware, software, network, and server support for mostly Windows and some Mac devices Receive and manage incoming queries (Incidents/Requests) from users, via chat, emails web tickets, also if required call end users. Use experience and good judgement to prioritize issues appropriately and escalate when necessary Focus on customer satisfaction, while interaction with the users and working on the queries. Maintain users, groups, and distribution lists Provision and troubleshoot file and print servers on the network Install/ uninstall, repair, update Windows 10 software. Provide support in configuring and setting up Apple, Android, and other mobile devices Basic experience in troubleshooting VDI environment. End-user VPN related connectivity resolution. Mentors other EUC Analysts in groups and individually Effectively documents and publishes role and team responsibilities and repeatable processes Takes initiative to learn and perform Senior EUC Analysts core duties Knowledge and Experience College degree in Engineering, MIS, CIS, or related discipline 3-5 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment. Familiarity with Service management tools, Active Directory and End point management tools Knowledge on Windows Mac operating systems Schedule This role offers work from home flexibility of one day per week.

Overview Job Purpose The Engineer, Release Engineering applies software engineering practices to build, run and maintain the software and infrastructure required for distributed fault-tolerant systems. The Engineer ensures that the reliability and uptime of our systems aligns with the needs of the system s user base and optimizes the capacity, performance, and cost of running our systems, often via automation of repetitive operational tasks. Responsibilities Engages in the entire lifecycle of our systems development from inception through production maintenance Assists in defining automated monitoring, deployment and repair strategies using a wide variety of Ops tools and monitoring platforms Builds and maintains tools for deployment, monitoring and operations as well as troubleshoots and resolves issues Assists with the Continuous Integration and Continual Deployment (CI/CD) processes and mentors teams to assist with improving their processes Designs systems to be able to be fault-tolerant and scalable Designs and builds software and systems to manage infrastructure and applications Ensures reliability, quality, and time-to-market targets are well understood and achieved for our software Provides primary operational support and engineering for test and production systems Participates in post-mortems with a focus on improvement Contributes to the sustainability of our systems through automation Collaborates with development and release teams to improve services through rigorous testing Balances the pace of feature releases with service-level objectives Researches and understands emerging technologies, tools, platforms, and frameworks Performs other duties as required Knowledge and Experience Bachelor s Degree or the equivalent combination of education, training, or work experience Requires 2+ years of experience in systems administration, DevOps, Site Reliability Engineering (SRE), and/or development Experience with container orchestration tools such as OpenShift and Kubernetes Experience working in an environment that utilizes CI/CD processes Experience with a programming/scripting language such as Python, PowerShell, Bash, Java, C#, Ruby, etc. Experience analyzing, and troubleshooting scalable distributed systems Knowledge of source code control tools such as Git (GitLab, GitHub, BitBucket) Experience in Linux (Red Hat Enterprise Linux / RHEL) and/or Windows operating system Ability to automate routine tasks, debug and optimize code Preferred Familiarity in cloud computing, storage, and hosting functionality (i.e., cloud computing, storage, hosting functionality) Experience managing configuration state of products and environments (Puppet, Chef, Ansible) Experience with SSL/TLS/PKI infrastructure/processes in support of application development Experience managing large number of systems (configuration management systems) Experience with monitoring, alerting and incident response tools and performing root cause analysis Familiarity with Agile best practices Experience with automated testing Excellent analytical, decision-making, and problem-solving skills Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike Schedule This role offers work from home flexibility of 1 day per week.