Call Quality

Job Description

Call Monitoring and providing actionable insights. 2. Gather information to improve executive performance in the organization. 3. Excellent problem-solving and issue resolution. 4. Capable to evaluate products knowledge. 5. Good communication skills, both written and verbal. 6. Keen attention to detail and perfection. 7. Solid analytical skills. 8. Maintain working knowledge of quality standards. 9. Create, review and refine user experience documents. 10.Ability to use logics and reasoning to identify the strengths and weakness of the system.