Call Quality Analyst

3 - 5 years

1.0 - 5.0 Lacs P.A.

pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

team handlingcustomer servicecall monitoringcall auditinternational processteam managementms officeus processcommunication skillsquality monitoringcall qualityquality checkteam leadingquality tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor and evaluate quality parameters set by the client. Analyze quality data to identify trends and areas for improvement. Prepare detailed reports on quality metrics. Provide actionable feedback and coaching to associates. Required Candidate profile Previous experience in a customer service or quality assurance role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.

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