Call Quality Analyst- International Process

2.0 - 7.0 years

4.5 - 5.5 Lacs P.A.

Noida

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Quality AuditRoot Cause AnalysisQC ToolsPareto AnalysisCalibration7Qc ToolsUS ProcessCall MonitoringCall QualityQuality MonitoringQuality ImprovementCall AuditFeedbackCall CalibrationFishboneQuality ToolsInternational ProcessUK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kalkine Is Hiring Experienced Call Quality Analyst- International Process Roles And Responsibilities- Monitor and evaluate outbound calls for quality and compliance. Conduct Quality audits and prepare performance report. Collaborate with teams for training, calibration and and performance alignment. Preferred Candidates- Good English communication skills. Experienced in International Call quality Audit. Familiar with 7QC's Required - Minimum 2-3 Years of Experience as call Quality Analyst Working days: Mon to Fri Notice Period: Immediate or Max 15 DAYS Shift: 5 AM to 2.30 PM (AUS Shift) Salary: From 4.5 LPA To 5.5 LPA Job location: Sector 16 Noida No Cab Service Available Interested candidates can apply or share resume (tanisha.gupta@kalkine.co.in) or Call/WhatsApp 9717743805

Media Production
Sydney New South Wales

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