Call Centre Manager

Job Description

PEPUP HR CONSULTING PVT LTD Job Profile: Call Centre Manager Job Type: Full Time (WFO) Location: Chennai, Tamil Nadu Joining: Immediate (within 7 days of selection) ABOUT JOB: · As a Call Centre Manager, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a high level of Quality standard. · You will oversee the performance of the call agents, provide guidance, and implement best practices to enhance efficiency of the Calls. · The role requires you to work effectively in a dynamic and challenging environment, coordinating with internal teams for process improvements. · This position requires a strong focus on monitoring call metrics, handling escalations, and meeting service level targets. JOB RESPONSIBILITIES: · Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards. · Monitor call metrics, such as average handling time and take corrective actions when necessary. · Handle escalated calls, resolve issues, and provide a superior level of service. · Provide regular feedback and coaching to call agents to improve their performance and Call handling skills. · Collaborate with internal teams to streamline processes and implement strategies for operational excellence. · Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards. REQUIRED QUALIFICATIONS: · Bachelor's degree in any field with a minimum of 1-2 year of experience. · An excellent listening and communication skills is must, both verbal and written, in Tamil (mandatory) · Proficiency in MS Excel and Word. To apply, send your CV to hr@pepuphr.com with email subject “Application for Call Centre Manager”. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Call center: 1 year (Required) Language: Telugu (Required) Work Location: In person