Call Centre Executive

Job Description

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors. Designation - Customer Support Executive Location - Gurugram Role and Responsibilities - * Manage incoming calls via the IVR system for efficient routing. * Ensure timely and accurate transfer of calls to appropriate departments. * Respond to customer inquiries professionally and courteously. * Provide accurate and timely resolutions to customer queries. * Accurately log and update customer information, leads, and interaction details in the CRM system. * Maintain up-to-date and accessible customer records. * Confirm appointments with customers proactively. * Address last-minute queries to ensure customer satisfaction. * Manage and confirm viewing appointments. * Communicate necessary details to customers and team members efficiently. * Send personalized introduction messages to clients to ensure a positive onboarding experience. Required Skills: Writing Skills: Should have good writing skills and can formulate drafts for clients. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint. Working days: 6 working days with 1 day off, which will be during the week. Shifts (subject to change) : Shift hours will be between 2pm-10pm Mandatory Language Fluency: English and Hindi Qualifications - Graduation/Post Graduation - degree in any stream Experience - Minimum 2 years of experience in Customer Support Show more Show less