Call Centre BPO Executive

Job Description

Conduct Outbound Calls Initiate outbound calls to targeted individuals or businesses based on campaign data. Follow scripted or semi-structured questionnaires to collect accurate responses. Data Collection & Entry Record survey responses accurately into internal databases or survey tools. Ensure completeness and clarity of data for analysis. Maintain Call Quality Follow quality guidelines, tone, and etiquette during calls. Handle objections or refusals respectfully and professionally. Achieve Daily/Weekly Targets Meet assigned quotas for completed surveys or successful calls. Optimize call time and minimize idle periods. Feedback & Reporting Report on call issues, data inconsistencies, or campaign challenges to supervisors. Suggest improvements based on caller experience. Compliance & Confidentiality Adhere to company policies, data protection laws (e.g., GDPR), and confidentiality requirements. Avoid any attempt to influence or bias responses. Qualifications & Skills:Education: Minimum: High school diploma or equivalent Preferred: Diploma or degree in Communication, Marketing, or related fields Experience: Prior experience in outbound calling, surveys, or telemarketing is preferred Freshers with good communication skills are also considered Skills: Excellent verbal communication in [language(s) of campaign] Active listening and note-taking skills Basic computer literacy (Excel, survey platforms, CRM tools) Ability to handle repetitive tasks with consistency and patience Time management and multi-tasking skills Personality Traits: Empathetic and respectful in tone Self-motivated and target-driven Quick learner and adaptable to various survey topics