Call Centre BPO Executive

Job Description

Job Description: Customer Care Executive Summary of the Job: Kannada, Telugu, Tamil one language is compulsory In order to manage and improve customer relationships, we are looking for a dynamic and results-driven CRM (Customer Relationship Management) Executive. The Candidate will create CRM strategies and use data to maximize customer engagement and loyalty. This position necessitates a thorough understanding of CRM tools, customer segmentation, and effective communication techniques. Create and implement CRM initiatives to enhance customer acquisition, engagement and retention. Create segmented and customized communications by analyzing consumer data and behavior. Utilize CRM tools to track and manage customer interactions, ensuring accurate and up-to-date information. Collaborate with marketing, transaction Executive teams to align CRM efforts with business goals. Monitor and report on, providing actionable insights for optimization. Keep up on new developments, technologies, and best practices in CRM. To improve the customer experience, properly respond to questions, comments, and grievances from customers. Ensure adherence to data privacy laws and securely handle client information.