Call Center Representative

Position:

Location:

Work Schedule:

Night Shift:

Compensation:

Eligibility

• Education: Graduate preferred
• Experience: Minimum 6 months in

  domestic customer support (chat/voice process)

About the Role:

Customer Support Experts

Key Responsibilities

• Handle chat-based customer queries with accuracy and professionalism.
• Support customers with

  flight bookings, rescheduling, cancellations, and refunds

  .
• Ensure compliance with process guidelines, SLAs, and quality standards.
• Work collaboratively with team leads, SMEs, and support staff to achieve performance goals.
• Maintain confidentiality of customer data and follow compliance protocols.

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