Call Center Representative

Role Overview: You will be responsible for providing excellent customer service through various communication channels such as calls, chats, and emails. You will need to have strong spoken and written communication skills to effectively engage with customers. Additionally, you will be required to follow up on open cases and ensure their closure in a timely manner. Experience in working with a ticketing system will be beneficial for this role. Key Responsibilities: - Strong spoken and written communication skills are essential. - Handle customer calls, chats, and emails professionally. - Follow up on open cases and ensure closures. - Experience with ticketing system is preferred. - Willingness to work in a 9-hour shift with a 1-hour break. - Ability to work in rotational shifts for 24/7 operations. - Immediate availability to start work. - Job location is in Ahmedabad, India. Qualification Required: - Candidates should have at least 1 year of experience in customer service. - Proficiency in fluent English is required. - Must be able to work day, night, and overnight shifts. - Willingness to commute or relocate to Ahmedabad, Gujarat. (Note: No additional details about the company were provided in the job description.),