Call Center Representative

As a Call Center Representative at our company based in Guntur, India, you will be a crucial part of our team dedicated to providing exceptional customer service and driving revenue through effective communication. **Role Overview:** You will be responsible for answering inbound and/or making outbound calls to assist customers. Building rapport, actively listening, and resolving inquiries or complaints professionally will be key aspects of your role. Additionally, you will provide product information, upsell/cross-sell solutions, and close sales when appropriate. It is essential to accurately document customer interactions in our system and collaborate with team members while participating in ongoing training sessions. **Key Responsibilities:** - Answer inbound and/or make outbound calls to assist customers - Build rapport, actively listen, and resolve inquiries or complaints professionally - Provide product information, upsell/cross-sell solutions, and close sales when appropriate - Document customer interactions accurately in our system - Collaborate with team members and participate in ongoing training **Qualifications Required:** - Fluent in spoken and written English - Comfortable working night shifts - Customer-focused and sales-driven mindset - Strong communication and problem-solving skills - A positive attitude and eagerness to learn In addition to the above qualifications, it would be beneficial if you have previous call center or pharmaceutical sales experience, although this is not a mandatory requirement. We also offer comprehensive training for candidates who are willing to undergo it. If you join our team, you can expect a competitive salary with performance-based incentives, a supportive and collaborative team environment, growth opportunities within a fast-paced industry, and continuous skill development and training. Join us now to be the voice of a company that values both its people and customers. Apply or message us directly to discover more about this exciting opportunity. Let's work together to create something great! *Industry:* Outsourcing and Offshoring Consulting *Employment Type:* Full-time *Job Types:* Full-time, Permanent Please note that this position requires you to work from the office in person, and fluency in spoken and written English is mandatory.,