Job Description

Jd for the Reference Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients. Manage people related metrics such as shrinkage , attrition by driving employee. Daily follow-ups on pending cases to maximize conversions Experience in outbound call centre operations/ KPIs Resolving service issues impacting Portfolio. Update feedback trails on system wherever required & sending daily reports to the concerned reporting head. To effectively manage customer related issues Call calibration & call quality monitoring Relevant call centre experience must Candidate who can speak English, Tamil along with any one regional language (Hindi/Malayalam/Telugu/Kannada) Day shift & Rotational shift/Rotational week off Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji A 8807755992 Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) H95, Old Astc Hudco Road , Siva Complex, opposite to thangam Clinic, Hosur, Tamil Nadu 635109 Email:Balaji.a@imarque.com