Call Center Executive

We are looking for a motivated and customer-focused Call Center Executive / Telecalling Executive to join our growing team. The ideal candidate will be responsible for handling outbound and inbound calls, generating leads, providing product information, scheduling appointments, and supporting the sales team to ensure strong business growth and customer satisfaction.

Key Responsibilities

• Outbound & Inbound Calling: Contact potential customers and franchise prospects from assigned databases to promote products and services.
• Lead Generation: Identify potential leads, assess suitability, and qualify prospects based on business needs.
• Customer Relationship Building: Communicate professionally with leads and customers, understand their requirements, and build rapport to ensure high engagement.
• Product Guidance & Query Handling: Explain franchise product offerings clearly, resolve inquiries, and address concerns in a polite and solution-oriented manner.
• Appointment Scheduling: Arrange follow-up calls, meetings, or demos with interested prospects and sales personnel.
• Sales Coordination: Transfer and update qualified leads to the sales team for further nurturing and closure.
• Performance Targets: Achieve or exceed daily/weekly calling goals and lead conversion benchmarks.
• CRM Management: Accurately update customer details, call notes, and lead status in the CRM system after each interaction.
• Team Collaboration: Work closely with sales, support, and management teams to ensure smooth lead progression and better customer experience.
• Feedback & Insights: Report customer feedback, lead trends, and improvement opportunities to the team lead.
• Quality & Optimization: Review performance data and strive to improve calling effectiveness, pitch quality, and lead conversions.
• Documentation: Maintain proper records of interactions, follow-ups, feedback, and outcomes to ensure transparency and reporting accuracy.

Requirements

• Proven experience in telecalling, customer service, or call center roles (preferred).
• Excellent verbal communication and listening skills.
• Ability to engage customers and handle objections confidently.
• Basic computer skills and familiarity with CRM tools.
• Positive attitude, patience, and willingness to learn.
• Target-driven with a focus on delivering measurable results.

Benefits

• Competitive salary + incentives
• Professional training and growth opportunities
• Supportive and performance-focused work environment

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person