Job Description

Park Group is looking for Call Center - Executive to join our dynamic team and embark on a rewarding career journey As a Call Center Executive, you will be the first point of contact for customers seeking assistance or information regarding products or services Your duties will include answering incoming calls, responding to customer inquiries, resolving complaints, and providing accurate information about products and services Additionally, you will be responsible for making outbound calls to follow up on customer inquiries, conduct surveys, and promote special offers or services Key Responsibilities:Answering incoming calls promptly and professionally Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner Using scripted responses and guidelines to handle common customer issues effectively Escalating complex or unresolved issues to the appropriate department or supervisor Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services Maintaining accurate records of customer interactions and transactions using the company's CRM system Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets Staying up-to-date with product knowledge and company policies to provide accurate information to customers Collaborating with team members and other departments to improve overall customer satisfaction and service quality Adhering to all company policies, procedures, and compliance regulations