Posted:1 day ago|
Platform:
On-site
Full Time
Job Summary:
The Customer Support Representative will serve as the first point of contact for US -based travel customers requiring assistance with bookings, cancellations, rescheduling, itinerary changes, travel advisory support, refunds, or other travel-related services. The role involves delivering seamless support across multiple channels — voice, email, and chat — while strictly adhering to standard operating procedures, regulatory compliance, and SLA metrics.Key Responsibilities:
Requirements:
● Minimum 1-2 year experience in a BPO handling international customer support (voice/email/chat) — preferably for travel/airline clients.● Graduate in any discipline; higher preference for candidates with certifications in travel or tourism.● Willingness to work rotational shifts including US public holidays, weekends.● Must pass background verification, language assessment, and documentation compliance checks.● One day week off
Job Types: Full-time, Permanent, Fresher
Pay: ₹275,000.00 - ₹310,000.00 per year
Benefits:
Work Location: In person
Black Seedspire Technologies Pvt Ltd
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