Butler

Role Summary

tulh Clinical Wellness

Key Responsibilities

Guest Experience & Personalised Service

• Provide warm, respectful, and anticipatory service to all guests throughout their stay.
  
• Offer personalized assistance including room orientation, schedule coordination, wellness program guidance, and facility navigation.
  
• Maintain a deep understanding of tulhs treatments, rituals, dining concepts, and wellness pathways to support guest queries.
  
• Handle guest preferences with sensitivity, ensuring every interaction aligns with tulh’s ethos of mindful hospitality.
  

Operational Excellence

• Ensure guest rooms and suites are impeccably prepared, stocked, and maintained with all amenities according to wellness standards.
  
• Coordinate with multiple departments—Housekeeping, Culinary, Wellness, Transport, and Retreat Hosts—to deliver unified service.
  
• Manage guest requests swiftly and accurately, ensuring complete satisfaction.
  
• Support arrival and departure rituals, including luggage assistance, check-in coordination, and farewell experiences.
  

Professional Conduct

• Maintain confidentiality, professionalism, and composure at all times.
  
• Uphold grooming, communication, and conduct standards befitting a luxury wellness sanctuary.
  
• Demonstrate strong emotional intelligence, empathy, and the ability to connect with guests from diverse backgrounds.
  

Administration & Coordination

• Maintain accurate records of guest preferences, special requests, and essential notes.
  
• Support the team with scheduling, daily briefings, and reporting.
  
• Assist in wellness program coordination, ensuring guests follow their treatment timelines smoothly.
  

Skills & Qualifications

• Previous experience as a Butler, Guest Relations Associate, or similar role in luxury hospitality/wellness environments.
  
• Exceptional communication and interpersonal skills.
  
• Strong understanding of hospitality etiquette, guest psychology, and service rituals.
  
• Ability to anticipate needs and deliver discreet, thoughtful guest care.
  
• High level of organizational skills, time management, and attention to detail.
  
• Ability to remain calm and solution-oriented under pressure.
  
• Basic knowledge of wellness programs, Ayurveda traditions, or holistic therapies is an added advantage.
  

Attributes We Value

• Warm, grounded, and mindful presence.
  
• Genuine passion for hospitality and guest well-being.
  
• Adaptability, humility, and team spirit.
  
• A service mindset aligned with the tulh philosophy of compassionate wellness.