Business Transformation & Project Management (Non Tech)

About the Role

The Project Management & Business Transformation role, within the Process Engineering department, is a critical position focused on driving large-scale, cross-functional strategic initiatives to optimize core business processes, enhance efficiency, and ensure robust control across the organization. This role requires a blend of expert project management, deep business acumen, and a process-oriented mindset to successfully execute transformational changes within a fast-paced fintech environment.

Key Responsibilities & DeliverablesStrategic Project & Program Management

• Ability to identify areas of focus/ opportunities to maximize business growth & enhance profitability
• Customer backward approach / tech automation mindset approach
• Resource Alignment: Manage and align resources across multiple, concurrent projects, including securing commitment from business, technology, finance, and operations stakeholders.
• Risk & Change Management: Proactively identify project risks, dependencies, and bottlenecks. Implement effective change management strategies to ensure smooth adoption of new processes and systems by end-users.

Business Process Transformation & Improvement

• Current State Analysis: Conduct detailed assessments of current state business processes to identify pain points, bottlenecks, control gaps, and opportunities for efficiency gains (utilizing Lean, Six Sigma, or other relevant methodologies).
• Future State Design: Collaborate with business owners to design the optimized, future state processes, ensuring compliance, enhanced customer/merchant experience, and operational efficiency.
• Process Implementation: Drive the implementation of designed processes, working closely with the Technology teams for automation and the Training teams for organizational readiness.

Cross-Functional Leadership & Communication

• Stakeholder Management: Act as the primary liaison between executive leadership, Process Owners, Technology, and Finance teams. Translate business transformation goals into detailed project plans and operational requirements.
• Executive Reporting: Prepare and present concise, data-driven reports and roadmaps to senior management, clearly communicating project status, critical decisions needed, and the projected impact of transformation efforts.
• Driving Consensus: Be a persuasive and assertive leader who can navigate organizational politics, drive consensus, and ensure all functions are aligned and committed to the final transformed process.

Superpowers/Skills & Qualifications

Technical & Professional Requirements

• Experience: 10+ years of overall professional experience, with a minimum of 5 years focused on leading large-scale, complex business or process transformation projects, preferably in the Fintech, Telecom, or Banking sectors.
• Education: Bachelors or Masters degree in Business, Finance, Engineering, or a related quantitative field.
• Certifications (Preferred): PMP/Prince2, Certified Scrum Master (CSM), and/or Process Improvement (Lean/Six Sigma Black Belt).Fintech Domain Knowledge:
• Strong understanding of core fintech/payments processes, including Transaction Lifecycle, Reconciliation, Revenue Assurance, Compliance (KYC/AML), and Financial Reporting.
• Tool Proficiency: Expertise in Project Management tools (e.g., Jira, MS Project, Asana) and Process Mapping tools (e.g., Visio, Lucidchart).Core Competencies (Soft Skills)

Strategic Ownership

Cross-Functional Collaboration

Assertiveness & Influence:

Change Agent:

Analytical Thinking: