Business Transformation Manager PFS

Role & responsibilities

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Business Transformation Manager (PFS) for Patient Financial Services, India, this role is responsible for will lead process improvement and transformation initiative for PFS, with a strong focus on business outcome matrix within Patient Financial Services. The Diabetes Operating Unitfocuses on improving the lives of those within the global diabetes community.As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned:

As the Business Transformation Manager (PFS) for Patient Financial Services, the role will leverage Lean Six Sigma methodologies, advanced analytics, and digital tools to deliver measurable business impact, drive operational excellence, and embed a culture of continuous improvement.

Process Excellence & Continuous Improvement

• Develop, implement, and sustain process improvement initiatives using Lean Six Sigma methodologies.
• Define, design, and execute continuous improvement programs ensuring vertical and horizontal integration across the organization.
• Identify and scope improvement projects aligned with business strategies and outcome goals.
• Analyze improvement programs, assess potential results, and ensure measurable business outcomes.
• Facilitate and coach cross-functional improvement teams to deliver transformation goals.
• Establish and maintain performance metrics to track program success and ROI.
• Install process excellence frameworks for governance, project reviews, communications, training, certifications, and recognition programs.

Transformation & Digital Enablement

• Collaborate with PFS & internal stake holders to identify and execute transformation opportunity aligned to business outcome goals.
• Support the adoption of automation and analytics in process improvement initiatives.

Stakeholder & Change Management

• Partner with process and business owners to align transformation initiatives with strategic priorities.
• Ensure alignment of project Manage multiple stakeholders across geographies, ensuring alignment and buy-in for change programs.
• Build a culture of process excellence and continuous improvement across teams.

Preferred candidate profile

• Bachelors degree required
• 10+ Years of experience
• Lean Six Sigma Black Belt certification (or equivalent).
• Deep domain expertise of provider RCM value chain.
• Proven experience in executing process improvement and transformation projects.
• Experience in large-scale digital transformation projects in AR processes.
• Strong project management skills with a track record of delivering small to large-scale transformation initiatives.
• Strong data analytics skill set.
• Hands-on experience in Kaizen events and Lean deployment

• Experience with process automation and emerging technologies in RCM operations.
• Engineering OR MBA background will be preferred
• Process Excellence Expertise: Strong Lean and Quality knowledge; ability to identify waste and streamline processes.
• Digital Transformation Mindset: Ability to design, implement, and manage technology-enabled process improvements.
• Consultative Partnering: Strong executive presence and ability to influence stakeholders.
• Analytical & Problem-Solving Skills: Data-driven decision-making with a focus on measurable outcomes.
• Change Leadership: Ability to drive cultural change and embed continuous improvement practices.
• Self-Driven & Outcome-Oriented: Ability to work independently and deliver results under minimal supervision.
• Communication Skills: Excellent verbal, written, and presentation skills for diverse audienc