Job Description

Client Engagement: Build and maintain strong relationships with SMB and Enterprise clients. Conduct in-depth needs assessments to identify pain points and opportunities. Understand clients business goals and objectives. Business Analysis: Analyze client business processes and identify areas for improvement. Map client processes to our CRM solutions capabilities. Conduct data analysis to identify trends and insights. Solution Consulting: Develop customized solution proposals tailored to client needs. Demonstrate the value proposition of our CRM tool. Provide guidance on best practices and industry trends. Project Management: Manage and oversee CRM implementation projects. Coordinate with internal teams (sales, engineering, customer support) to ensure seamless delivery. Monitor project timelines and milestones. Post-Implementation Support: Provide ongoing support and training to clients. Monitor client satisfaction and address any issues promptly. Identify opportunities for upselling and cross-selling. Required Skills and Qualifications B.Tech. + MBA or equivalent qualification. Proven experience in business analysis, preferably SaaS enthusiasts. Strong understanding of CRM solutions and their applications. Excellent analytical and problem-solving skills. Strong communication and presentation skills. Ability to build rapport and trust with clients. Self-motivated and results-oriented. Proficiency in data analysis tools (e.g., Excel, SQL). Preferred Skills Experience in the SMB and Enterprise segments. Knowledge of industry-specific CRM best practices. Certification in CRM or business analysis. Familiarity with Rest APIs