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5.0 - 7.0 years
19 - 22 Lacs
Bengaluru
Work from Office
Date 24 May 2025 Location: Bangalore, KA, IN Company Alstom Req ID:484209 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 75000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. JOB PURPOSE : Reporting to the Compute & Cloud Design Manager (Design Authority), you will help to build the Alstom Transport strategy, the design of compute & cloud services especially public cloud services, the integration of business solution in Alstom Infrastructure landscapeas well asparticipate in any merger /acquisition activities the organization participates in. YOUR JOB : Key Responsibilities & Accountabilities : Strategy: Collecting the business demands from IS&T Business Partners Evaluate new technology solutions, for an integration to the roadmap, in collaboration with Business Partners, Projects, Operations and other Design Authority members. The scope includes all Hosting services (housing, server, storage, backup, systems, middleware, tooling) especially public cloud services Initiate projects as identified in strategic roadmaps Define the service catalog Define and follow technological standards roadmap Participate actively to the IS&T innovations initiatives Contribute to and validate project scoping, general design and b-case. Ensure b-case follow-up (value realization). Ensure handover to projects teams. Involve in gates validation Help the service architects to manage the changes, evaluate the impacts and treat them. MAIN CHALLENGES OF THE ROLE : Design promote and help to adopt public cloud services (IAAS, PAAS etc.) Provide technical assistance on business solutions within Alstom IT environment Contribute to the consolidation of the role of infrastructure cloud architect and gain credibility in front of the businesses and within the IS&T organization. Be a key actor and collaborate with the whole compute & cloud team located worldwide PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes Graduated with an engineering degree, preferably in information technology, you have more than 5 years of experience in IS&T architecture , especially on hosting and cloud services. You have very good technical skills on different topics and are curious. A keen knowledge on top public cloud providers is demanded Deep Knowledge in SAP Infrastructure Design Certification as Azure solution architect(AZ305 ) ismandatory Scripting PowerShell - Shell, Bash - Ansible - Terraform OSWindows Desktop, RHEL, Ubuntu Devops ToolsGitlab CI, Azure Devops Pipelines, Terraform, Packer, Ansible, Git, REST API You demonstrate good communication, efficiency and ability to execute. You are result oriented and show intellectual curiosity and creativity. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced
Posted 1 month ago
5.0 - 9.0 years
35 - 40 Lacs
Hyderabad
Work from Office
Executive Director of BSI Data Analytics Platforms will lead the Data Analytics and Platforms (DAP) team within the Business Solutions International (BSI) organization. This role is responsible for driving the strategic vision, governance, and operational excellence of data analytics, AI, data science, marketing platforms, and performance analytics & reporting. The Head will ensure alignment with business goals, oversee the development and deployment of data solutions, and manage the scaling and operations of these platforms. Major Accountabilities: Operational Excellence : Oversee the day-to-day operations of data analytics platforms, ensuring smooth and efficient functioning. Ensure compliance with regulations and standards, managing risk and governance. Develop and manage the scaling of data solutions to meet growing user demands. Collaboration and Coordination : Work closely with the Enabler DAP team to create a mirror image of the Enabler DAP within BSI. Coordinate with the broader BSI team to define the scope of work, align on priorities, and gather necessary inputs. Collaborate with designers, developers, and other stakeholders to ensure the solution meets user needs and business requirements. Collaborate closely with the DAP Strategy pillar to co-develop the strategic direction, while actively partnering with I-R-C. Analytics and Reporting : Monitor and analyse product performance, user behaviour, and adoption to inform future decisions. Oversee comprehensive testing activities, including user acceptance testing and performance testing. Manage the deployment process, ensuring smooth releases and coordinating with relevant teams for post-deployment support. Innovation and Improvement : Drive continuous improvement and innovation in data analytics and platforms. Develop strategies to drive user adoption and engagement. Ensure solutions excellence at scale and drive international operations to enable cost-efficient and adaptable commercialization support. Functional Skills and Knowledge: Business Analytics: - Strong analytical skills to interpret complex data and generate insights. - Proficiency in data analytics tools and platforms. - Incorporate competitive insights into the analytics Data Strategy: - Defining the vision and strategy for data analytics and platforms. - Ensuring alignment with business objectives and integrating data strategy into broader business strategies. AI & Data Science: - Knowledge of AI and data science principles and their application in business. - Leading the development and deployment of AI and data science solutions. Marketing Platforms: - Understanding of marketing platforms and their role in customer engagement. - Managing the operations and scaling of marketing platforms. - Experience with CRM platforms like Salesforce, Veeva, HubSpot etc Performance Analytics & Reporting: - Expertise in performance analytics to track and report on key metrics. - Developing comprehensive testing activities, including user acceptance testing and performance testing. Qualifications: Education: Advanced degree in Data Science, Computer Science, Business Administration, or a related field. Experience: Extensive experience in data analytics, AI, data science, and platform management. Proven track record of leading and managing large-scale data analytics projects. Experience in working with and leading cross-functional teams. Strong understanding of governance, compliance, and risk management in data analytics.
Posted 1 month ago
3.0 - 5.0 years
10 - 11 Lacs
Bengaluru
Work from Office
The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Description The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals. The Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchool s applications. This person is also responsible for defining, documenting and implementing best practices and standards. Your day-to-day job will consist of: Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the company s and client s business requirements All other duties as assigned Minimum Qualifications Minimum of 3 years of relevant and related work experience. bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience Strong knowledge of standard IT practices and workflows Advanced knowledge and applications troubleshooting with industry specific applications Strong customer service skills Strong analytical, troubleshooting and organization skills Preferred Qualifications 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred Experience with building dashboards or a deep understanding of Business Intelligence Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution Able to work both independently and as a member within a team environment
Posted 1 month ago
0.0 - 2.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Team Member over phone calls with the store will understand the Store Maintenance Issues , triage ,dispatch and chase jobs with the contractors What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Being available for my stores colleagues whenever they seek support To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill at the right time Handle Inbound / Outbound Calls within the Key Performance Indicators Manage the job with High Quality Partnering with business leads to bridge process gaps as a part of continuous improvement Be a strong team player with a strong partnership outlook Ability to troubleshoot, have eye for detail and problem solving skills Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvements and finding solutions by applying CI tools and techniques Responsible for completing tasks and transactions within agreed Key Performance Indicators Knows and applies fundamental work theories/concepts/processes in own areas of work You will need Basic MS Office - Excel, Word, PPT Graduate / Bachelor of Engg. Graduate from a Planning & Organising recognized University (Preferably - Mechanical, Call Management knowledge, Active Listening Electrical, Industrial) Eye to detail Experience as Technical Support Officer preferred Logical Thinking, Speed and Accuracy Basic knowledge of Retail store and equipments Good communication Skills both Verbal and Written
Posted 1 month ago
0.0 - 2.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives - To Probe, Triage and Dispatch Jobs for the Stores - Allocate the right man with the right skill at the right time - Responds with appropriate levels of urgency to situations that require quick response or turnaround - Ability to the analyze the root cause and handle 1st level issues - Ability to make informed and timely decisions You will need Basic MS Office - Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engg. graduate) Numeracy Skills Active Listening English Speaking, Reading and Writing Planning & Organising
Posted 1 month ago
15.0 - 18.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Position Summary: We are seeking a seasoned Data Analytics Manager with 15+ years of expertise to lead our analytics and software teams based in Bangalore. In this role, you will oversee the delivery of analytics, advanced analytics, AI/automation, and digital/software initiatives, supporting global business services India, global supply chain, quality and manufacturing functions. You will also collaborate closely with data engineering teams to ensure scalable architecture, and seamless integration across platforms. We re seeking a strategic leader who can build and manage large teams, foster cross-functional collaboration, and cultivate a culture of continuous improvement and innovation in a global context. Position Responsibilities: Lead and manage a reporting/AI/digital/data analysts team and collaborating closely with Data Enginneering team to build up robust apps. Collaborate closely with cross-functional teams, including business analysts, operations, IT, and business stakeholders, to understand opportunities around applying digital, data, automation technologies to drive a significant business impact Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring alignment with business goals and objectives. Develop and implement project plans, schedules, and budgets, tracking progress and managing resources to ensure successful project delivery. Develop and implement advanced analytics/insights strategies, frameworks, best practices to support business goals. Oversee the design, development, and deployment of solutions, ensuring that they meet the highest standards for performance, scalability, and security. Utilize machine learning techniques to build predictive models and improve processes. Provide leadership and guidance to analytics teams, fostering a culture of collaboration, innovation, and continuous improvement. Manage relationships with external vendors, partners, and service providers, ensuring timely delivery of contracted services and solutions. Monitor project risks, issues, and dependencies, proactively identifying and mitigating risks to minimize project disruptions and delays. Lead continuous enhancement of project delivery processes, tools, and methodologies by leveraging industry best practices, incorporating lessons learned, and proactively introducing innovative approaches to strengthen team capabilities. Provide senior leadership with regular project status updates, reports, and metrics, highlighting key achievements, milestones, and areas for improvement. The listed responsibilities are an essential but not exhaustive list of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs. Preferred Experience/Education/Skills: Bachelors degree in Computer Science, Engineering, or related field. Advanced degree (e.g., MBA) preferred. 15+ years of experience in leading analytics teams supporting a global organizations supply chain, quality or manufacturing functions. Excellent leadership, communication, and interpersonal skills, with the ability to influence senior executives and guide teams through complex challenges. Strong domain expertise in building insights, dashboards, reports, scorecards, and reporting applications, with a deep understanding of industry-specific challenges, processes, and technologies. Strong domain expertise in life sciences, with a deep understanding of industry-specific challenges, processes, and technologies. Proven track record of delivering complex projects on time and within budget, particularly those supporting global operations (e.g., manufacturing, supply chain). Deep understanding of data, analytics, AI, and Automation architecture principles, design patterns, and best practices, with experience developing end-to-end business solutions. Experience with advanced analytics and automation tools like Tableau, PowerBI, UIPath, Thoughtspot, R/Python, CortexAI, etc. Experience with big data processing frameworks like Apache Spark and cloud-based data platforms like Snowflake. Experienced in project management tools such as JIRA, Azure DevOps, Confluence and Certifications such as PMP, Agile, or equivalent is highly desired. Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform is a plus. Reporting Applications, Reports & Dashboards, Automation Architecture Specialist, Design Patterns, Analytics, Data & Ai
Posted 1 month ago
6.0 - 9.0 years
25 - 30 Lacs
Bengaluru
Work from Office
As a Senior Software Engineer, you will be instrumental in designing, developing, and maintaining SaaS ERP Product Your expertise in the full stack, along with your ability to optimize performance, will be crucial in ensuring the efficiency and reliability of our product Sage Intacct is a leader in Small and Medium SaaS Financial product, with a lot of exciting opportunities in modern technologies and applying them to Intaccts scale to solve our customer real world problems Sage is pioneering the future with AI Be a part of our innovative journey and help us shape the next chapter in AI-driven business solutions This is a hybrid role - three days per week in our Bangalore office Key Accountabilities:- Design and develop software applications - Collaborate with architects, engineers and product management - Troubleshoot complex technical issues, investigate root causes and propose solutions - Create clear and concise technical documentation - Mentor junior team members- Design and build new product features*** This is a hybrid position - working 3 days a week from our Bangalore office ***
Posted 1 month ago
7.0 - 14.0 years
12 - 16 Lacs
Gurugram
Work from Office
1. *Technical Leadership*: Provide technical leadership and guidance to the development team on full-stack projects using .NET Core and React JS. 2. *Architecture and Design*: Design and implement scalable, secure, and maintainable architectures for full-stack applications. 3. *Coding and Development*: Write high-quality, efficient, and we'll-documented code in .NET Core, C#, and React JS. 4. *Mentoring and Coaching*: Mentor and coach junior developers to improve their skills and knowledge in full-stack development. 5. *Project Planning and Estimation*: Participate in project planning, estimation, and scheduling to ensure successful project delivery. 6. *Troubleshooting and Debugging*: Troubleshoot and debug complex issues in full-stack applications. Requirements 1. *Experience*: 8+ years of experience in software development, with at least 4 years of experience in .NET Core and React JS. 2. *Technical Skills*: Strong proficiency in .NET Core, C#, React JS, JavaScript, HTML5, CSS3, and related technologies. 3. *Leadership Skills*: Proven leadership and mentoring skills, with experience leading teams and guiding junior developers. 4. *Communication Skills*: Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams. 5. *Problem-Solving Skills*: Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions. Nice to Have 1. *Experience with Microservices*: Experience with microservices architecture, including service discovery, API gateways, and load balancing. 2. *Experience with Cloud Platforms*: Experience with cloud platforms, such as Azure, AWS, or Google Cloud. 3. *Experience with DevOps*: Experience with DevOps practices, including continuous integration, continuous delivery, and continuous monitoring. 4. *Experience with Agile Methodologies*: Experience with Agile development methodologies, such as Scrum or Kanban.
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Gurugram
Work from Office
1. *Design and Development*: Design and develop scalable, efficient, and reliable web applications, React JS, and other relevant technologies. 2. *Front-end Development*: Develop reusable UI components using React JS, HTML5, CSS3, and JavaScript. 3. *Back-end Development*: Design and develop RESTful APIs using Core & asp.net, Web API, and Entity Framework. 4. *Database Management*: Design, develop, and manage databases using SQL Server, MySQL, or other relational databases. 5. *Troubleshooting*: Troubleshoot and fix issues in existing applications, including debugging code and resolving conflicts. 6. *Performance Optimization*: Optimize application performance, including page speed, scalability, and security. 7. *Testing and Deployment*: Develop unit tests, integrate tests, and deploy applications to production environments. 8. *Collaboration*: Work with cross-functional teams, including designers, project managers, and QA engineers to ensure successful project delivery. Requirements 1. Expertise*: Proficient in asp.net & dot net Core, Web API, Entity Framework, and SQL Server. 2. *React JS Expertise*: Proficient in React JS, Redux, React Router, and JavaScript. 3. *Programming Skills*: Strong proficiency in C#, JavaScript, HTML5, CSS3, and SQL. 4. *Web Development*: Knowledge of web development principles, including responsive design, accessibility, and web standards. 5. *Problem-Solving*: Excellent problem-solving skills, with the ability to debug and resolve complex issues. 6. *Communication*: Effective communication and project management skills, with the ability to work with clients and team members. 7. *Adaptability*: Ability to adapt to new technologies, frameworks, and workflows.
Posted 1 month ago
1.0 - 8.0 years
3 - 6 Lacs
Gurugram
Work from Office
Responsive Web Designing: Any website/application you develop must adapt to different screen sizes, whether it s on a desktop computer or a mobile phone. Stay up to date with new trends and advancements in React JS Document code, so other developers can understand and contribute to it Understand key deliverables of each project from a Front End Development perspective Design the architecture of the components of an application Fix bugs in existing projects Test new features thoroughly to ensure they perform the correct task in all cases Research, incorporate and contribute to open-source projects Code reviews, Write efficient and quality code. Other Skills: Candidate should have 2 to 4 years of experience Good Communication, interpersonal and analytical skills Fast learner and a multitasked Self-Motivated Good knowledge of JavaScript and ES6 JS Libraries and Frameworks Good Knowledge of React JS/ Redux /react-redux, CSS3 HTML5, Bootstrap, Reactstrap, Git Experience with JSON and REST APIs Single Page Application Knowledge of Syncfusion is plus IndexDB knowledge will be plus
Posted 1 month ago
2.0 - 8.0 years
4 - 7 Lacs
Gurugram
Work from Office
React Native, API, Javascript, Flux, Redux, ECMAScript, OOJS, JSX, IOS, Android Should have knowledge about the hooks, push notification Experience in React Native-based application development. Hands-on experience in SQLite Databases. Experience in designing the layout, UI while achieving Customer/User-friendly Experience working with REST, web services, and micro services. Hands-on functionality experience on IOS or Android. Worked with AWS, Firebase, & Notifications. Thorough understanding of React Native development tools. Must have worked on Agile Development methodologies. Good command of JavaScript coding and ES6 standards. Integrate third-party APIs. Ability to work through new and difficult React Native issues and contribute to libraries as needed. Knowledge of functional or object-oriented programming Familiarity with code versioning tools such as Git, SVN, GitHub.
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
Develop, test, and maintain web-based applications to specified designs & standards using Core Python. Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP. Write and execute unit tests and perform Python code reviews. Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability. Other Skills: Experience as Core Python Developer/Python Engineer. Object-oriented programming skills. Expertise in MySQL/PostgreSQL/ Sqlite. Must have knowledge of REST API, JSON, Web socket- AWS, etc Experience with version control systems (Git). Strong documentation, communication, and team collaboration skills.
Posted 1 month ago
0.0 - 5.0 years
15 - 20 Lacs
Mumbai
Work from Office
Understanding the market potential Cold calling and gathering sales Intelligence Creating and maintaining Database of prospective clients Maintaining the funnel of the customer, follow up Should have experience of B2B lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) will be an added advantage Other Skills: Candidate should be an MBA from a reputed organization Candidate should have 2 to 5 years of experience Excellent Communication, interpersonal and analytical skills Fast learner and a multitasked Self-Motivated
Posted 1 month ago
3.0 - 8.0 years
4 - 7 Lacs
Gurugram
Work from Office
Manage and Lead: Lead a team of Eazy DMS Support Specialists Team leaders and Mangers (160 FTEs), providing coaching, mentoring, and performance feedback aligned with individual development plans. Foster a collaborative and results-oriented team environment that prioritizes client satisfaction and service excellence. Performance and Efficiency: Develop and implement strategies to improve team efficiency, productivity, and quality of service, exceeding established Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. Monitor key performance indicators (KPIs) such as call/ticket volume, first call resolution rates, average handling time, customer satisfaction scores, and revenue generated through support services. Analyze data and identify trends to optimize staffing levels, routing strategies, and resource allocation. Implement continuous improvement initiatives and refine Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery. Client Satisfaction: Regularly track and analyze client satisfaction metrics, proactively identifying and addressing areas for improvement. Implement client feedback mechanisms and actively solicit feedback to understand client needs and expectations. Develop and implement client satisfaction initiatives, exceeding client expectations and fostering long-term client relationships. Operational Excellence: Streamline support processes to increase first-call resolution rates and reduce ticket resolution times. Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for support specialists. Partner with product development teams to ensure product features and documentation meet client needs. Identify and implement opportunities to automate routine tasks and leverage technology to enhance support efficiency. Additional Responsibilities: Stay up-to-date on the latest Eazy DMS features and updates to provide accurate and effective support. Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless client experience. Contribute to the overall growth and success of the Eazy DMS business vertical. Knowledge of calling system is mandatory Qualifications: Minimum of 5 years of experience managing a Tech Process or similar customer service operation in a B2B environment. Proven track record of success in improving team performance, client satisfaction, and operational efficiency. Strong understanding of contact center best practices, metrics, and SLAs. Excellent communication, interpersonal, and leadership skills. Ability to multitask and work effectively in a fast-paced, results-oriented environment. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and other relevant software applications Knowledge of Salesforce service cloud will be an added advantage. Benefits Competitive salary and benefits package Opportunity to work with a growing and innovative company Positive and collaborative work environment Make a real impact on the success of Eazy DMS and its clients
Posted 1 month ago
5.0 - 6.0 years
5 - 9 Lacs
Ahmedabad
Work from Office
Jira Workflow, task management and reporting knowledge must require. Minimum 3 years experience in a Project Leader position. Proven Project Leader experience encompassing large complex mission critical projects. Knowledgeable in Microsoft .Net , Microsoft SQL, and Microsoft Office Suite, Microsoft Project. Proven business analysis / design experience encompassing large complex mission critical projects. Prior software design and development experience preferred. Previous employment with a large software development organization a plus. Previous experience with large software development / implementation / client server projects. Job Profile The Project Leader is responsible for the planning, coordination, requirements gathering, business analysis, specifications development, project planning, project monitoring, and project status reporting and system implementation of moderate to complex business solutions. Manages projects through the use of proven Software Development Life Cycle processes, procedures and tools to include planning, coordinating all project activities, project status meetings, system specifications design and review, technical review, system testing, system implementation, post implementation review. Develops and maintains detailed plans. Responsible for reporting project status to Management. Provides day-to-day project coordination, planning and implementation of multiple projects across all product lines. Responsible for collecting, understanding and documenting business requirements and translating those into functional and system design specifications. Tightly work with client and team to delivery requirement. Provide technical solution to team to achieve any kind of tasks. Get ready project/task WBS and get follow it in jira. Work with software development to review / understand requirements and specifications for technical design, obtain information on system capabilities, limitations and performance requirements.
Posted 1 month ago
4.0 - 7.0 years
2 - 5 Lacs
Gurugram
Work from Office
Soft skill training is a comprehensive process that involves teaching, analyzing, and developing professionals of all levels in order to better strengthen their core personality traits and competencies. Skilled and experienced soft skill trainers help their trainees learn, apply and improve their interpersonal, problem-solving, communication, and leadership capabilities. Responsibilities Design and deliver training programs Help employees develop their soft skills Help employees build self-confidence Create an effective learning environment Maintain records and documentation Use activity-based teaching methods Analyzing and reporting on the efficiency of the training programs Analyzing and evaluating the trainer programs to make sure they are consistent with the curriculum Researching and monitoring the latest industry trends in soft skills training Skills and qualifications Strong communication and interpersonal skills Ability to educate others Ability to improve functional and social capabilities Knowledge of soft skills like communication, teamwork, and problem-solving Ability to help employees back their hard skills with behavioral skills Experience in developing and delivering training content Excellent problem-solving and organizational capabilities
Posted 1 month ago
5.0 - 10.0 years
5 - 8 Lacs
Mumbai
Work from Office
Understanding the market potential Experience in client demos and meetings Creating and maintaining Database of prospective clients/ channel partners Maintaining the funnel of the customer, Follow Up Should have experience of B2B Lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) Bring new Partners on board and maintain relationships with existing partners Access, clarify and validate partner needs and performances at regular intervals Coordinate with partners and maximize sales. Manage & forecast sales opportunities Other Skills: Excellent Communication, Interpersonal and Analytical skills Experience in ERP Sales, Eg. Microsoft navision, SAP BI, SAP Hanna, Ramco, (will be an added advantage) Fast learner and should be able to handle multitasking with an ease Self-Motivated Should have good experience in Cold calling and gathering sales Intelligence.
Posted 1 month ago
1.0 - 4.0 years
1 - 4 Lacs
Gurugram
Work from Office
Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively. Utilise your deep knowledge of Tally to guide customers through software functionalities, troubleshooting technical problems, and ensuring smooth software operations. Understanding the business need of Customers Give Demo of various modules. Features of Tally to potential customers Close the customers with effective Demo Detailed knowledge of all the modules of Tally will be added advantage Other Requirements : Should be ready to visit customers place Should be able to understand customers queries and able to answer Should be growth oriented and solution focused Skill Set : Product Presentation / Demonstration Skills Result oriented sales attitude Good convincing power Able to speak and write workable English Good in Communication Convincing skills Negotiation skills
Posted 1 month ago
5.0 - 10.0 years
4 - 7 Lacs
Ahmedabad
Work from Office
Understanding the market potential Experience in client demos and meetings Creating and maintaining Database of prospective clients/ channel partners Maintaining the funnel of the customer, Follow Up Should have experience of B2B Lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) Bring new Partners on board and maintain relationships with existing partners Access, clarify and validate partner needs and performances at regular intervals Coordinate with partners and maximize sales. Manage & forecast sales opportunities Other Skills: Excellent Communication, Interpersonal and Analytical skills Experience in ERP Sales, Eg. Microsoft navision, SAP BI, SAP Hanna, Ramco, (will be an added advantage) Fast learner and should be able to handle multitasking with an ease Self-Motivated Should have good experience in Cold calling and gathering sales Intelligence.
Posted 1 month ago
5.0 - 10.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Understanding the market potential Experience in client demos and meetings Creating and maintaining Database of prospective clients/ channel partners Maintaining the funnel of the customer, Follow Up Should have experience of B2B Lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) Bring new Partners on board and maintain relationships with existing partners Access, clarify and validate partner needs and performances at regular intervals Coordinate with partners and maximize sales. Manage & forecast sales opportunities Other Skills: Excellent Communication, Interpersonal and Analytical skills Experience in ERP Sales, Eg. Microsoft navision, SAP BI, SAP Hanna, Ramco, (will be an added advantage) Fast learner and should be able to handle multitasking with an ease Self-Motivated Should have good experience in Cold calling and gathering sales Intelligence.
Posted 1 month ago
2.0 - 4.0 years
2 - 5 Lacs
Gurugram
Work from Office
Responsible for managing the administrative functions of the company including facilities management, travel, vendor and expense management. Handling the call and reception. Supervising housekeeping and maintaining visitor register. Core admin responsibilities. Must have handled travel bookings. Skills Required - Travel booking Vendor management Travel arrangements Hotel booking Travel desk Must have skills - Should be having prior experience in admin responsibilities Excellent comm skills, polite and pleasing personality Open to work 6 days a week from the office Strong in follow ups and timely arrangements (any) as per requirement Education - UG/PG any
Posted 1 month ago
2.0 - 6.0 years
2 - 5 Lacs
Ahmedabad
Work from Office
Responsible for the Pre sales demonstration of Eazy ERP. Doing a Software Requirement Study (SRS), for the clients. Closely handling all the User trainings for the product. Conducting a User Acceptance Test (UAT). Responsible for Go live process for the client. Handling all the client queries and providing necessary support. Monitoring and coordinating for payment recovery. Handling of multiple clients/ accounts. Gathering any fictional/ Technical requirements from the client and communicating internally. Requirements Good communication and interpersonal skills. Client handling, problem resolving and client retention skills. Education: Any graduate/ postgraduate, with technical background.
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Mumbai
Work from Office
Understanding the market potential Cold calling and gathering sales Intelligence Creating and maintaining Database of prospective clients Maintaining the funnel of the customer, follow up Should have experience of B2B lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) will be an added advantage Other Skills: Candidate should be an MBA from a reputed organization Candidate should have 2 to 4 years of experience Excellent Communication, interpersonal and analytical skills Fast learner and a multitasked Self-Motivated
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
Responsible for the Pre sales demonstration of Eazy ERP. Doing a Software Requirement Study (SRS), for the clients. Closely handling all the User trainings for the product. Conducting a User Acceptance Test (UAT). Responsible for Go live process for the client. Handling all the client queries and providing necessary support. Monitoring and coordinating for payment recovery. Handling of multiple clients/ accounts. Gathering any fictional/ Technical requirements from the client and communicating internally. Requirements Good communication and interpersonal skills. Client handling, problem resolving and client retention skills. Education: Any graduate/ postgraduate, with technical background.
Posted 1 month ago
2.0 - 8.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Understanding the market potential Cold calling and gathering sales Intelligence Creating and maintaining Database of prospective clients Maintaining the funnel of the customer, follow up Should have experience of B2B lead generation. Should have experience in fixing up meetings and appointments with potential clients Experience of IT Sales (Software and Software Services) will be an added advantage Other Skills: Candidate should be an MBA from a reputed organization Candidate should have 2 to 4 years of experience Excellent Communication, interpersonal and analytical skills Fast learner and a multitasked Self-Motivated
Posted 1 month ago
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