Job Description

JOB PURPOSE : Key Enabler of the Kitchen & Bath India Go-to-market digital strategy development and execution with focus on Marketing. Influences, enables & drives Digital Marketing capabilities through product strategy & roadmap development, business process consulting, high level solutioning and business value realization. Liaisons with solution architects & product delivery teams to ensure high quality, timely delivery. Stakeholder management & Relationship building across a complex, functional organizational structure. JOB ACCOUNTABILITIES: • Cross Functional Engagement with business stakeholders for product capabilities roadmap development • Own business requirements elicitation, detailed documentation & value realization for all digital products • Monitor the progress and financial impacts of business outcomes out of technology investments. Partner with business counterparts to encourage technology adoption and device innovative ways to maximize speedy delivery of business value. • Manage multiple products in the Marketing technology stack. Govern product health by defining key matrices and monitoring them. • Stay on top of industry’s best practices, changing competition, customer, product landscape and technological innovations. Identify opportunities to bring new ideas, tools, products & approaches to Kohler • Own end to end delivery of digital products enhancements including design, build and deployment by collaborating with multiple cross-functional, cross-regional teams and partners. • Wear Business Analyst hat to lead project ideation, gathering of high-level requirements, defining the detailed requirements leading into epic and stories. • Collaborate with technical delivery resources and project management office to estimate & plan project delivery (timeline & milestones, scope, budget, resource planning, risk & mitigation) • Partner with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful. Work with Enterprise Architect & Solution Architects to design a solution that’s fit for business. • Ensure high quality product capabilities are being delivered by assisting users to identify comprehensive & rigorous test scenarios • Identifies and builds relevant Business and Digital Technology KPI’s to define success and implement operational procedures to achieve set targets. • Should be well versed with Technology stacks for Websites such as Adobe suite, React, Commerce Tools, Order Management Systems, Customer Data Platforms, Marketing Automation Tools (campaigns, engagement) • Ensures streamlined & smooth Progress update to business stakeholders on digital capability development road map. • Maintain strong awareness of relevant privacy & data security regulations and work with security & privacy teams to ensure solutions are compliant • Build consensus among a diverse group of business process stakeholders. Facilitates a resolution to the challenges that arise from processes that span many functional areas of a company. KEY INTERACTIONS • Heads of business functions, Business process owners, CIO, MD, Global IT leadership, Project & Product Technical Delivery Teams, Enterprise Architect, Solution Architects • Partners- Software Vendors, Marketing Agencies EDUCATIONAL QUALIFICATIONS & RELEVANT EXPERIENCE • Master’s or bachelor’s degree in business, Information Technology, Computer Science or related field of study, or equivalent experience • 10+ years of information technology experience, ideally in consulting, delivery and maintenance of eCommerce websites and Digital Marketing with exposure to salesforce CRM & Order Management systems • D2C sales preferably in Durable Consumer Goods, FMCG, Retail Industry • 5+ years of progressive experience in influencing cross-functional teams and complex transformation projects. Operating and influencing effectively across the organization and within complex contexts in area of Digital Technology. SKILL SET • Experience with eCommerce websites and Digital Marketing Products. Adobe suite, React, Commerce Tools, Order Management Systems, Customer Data Platforms, Marketing Automation Tools (campaigns, engagement) and Marketing Analytics. Exposure to Salesforce CRM is a plus. • In-depth knowledge of B2B, B2C, and B2B2C processes in a digital environment where cutting edge technologies were implemented • Demonstrates an understanding of the existing systems and technologies of the organizations. Works with business stakeholders to identify and prioritize opportunities for innovation in the existing systems and technology. • Experience in Stakeholder management and relationship management. Understand and speak the language of the business. • Excellent written & presentation skills – prepare business process flow charts, document business requirements, test scenarios, user acceptance criteria, present project charter & status report to leadership. • Extensive experience in multiple aspects of technology – business process improvement, business analysis, project management, systems development, organizational change management. • Experience in integrating complex, cross-corporate processes and information strategies, and/or designing strategic metrics and scorecards. PERSONAL CHARACTERISTICS & BEHAVIOUR Excellent business acumen and analytical skills. Solid, diverse knowledge of business processes across the value chain and staying abreast of technology & industry trends and best practices. • Foster trust and partnership with others, at all levels of the organization until Senior level and across business & IT functions. Listen deeply and consider other’s ideas & concerns. Engage & influence to effect change and achieve common goals. • Demonstrate ownership and ability to get things done despite obstacles, through innovative thinking, solution-oriented mindset & resourcefulness. • Ability to prioritize in-spite of conflicting demands. Make timely decisions independently by balancing data, intuition & informed risk-taking. • Ability to effectively drive business, culture and technology change in a dynamic and complex operating environment. •Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences.